Ericsson · 11 hours ago
Networks C&E Central Region Director
Indianapolis, IN
Full-time
Onsite
Director/Executive
10+ years expEricsson is a leading player in the telecom industry, and they are seeking a Central Region Director to drive the successful execution of customer deliveries. This leadership role involves managing supplier governance, enhancing customer satisfaction, and leading operational improvements within the region.
Information TechnologyInternetMobileTelecommunications
No H1B
Responsibilities
Act as the primary contact for internal Ericsson teams to ensure high-quality deliverables and compliance from the supplier ecosystem, proactively resolving systemic issues
Develop and maintain a robust supplier governance framework, including QBR content and performance metrics, enhancing accountability and performance through improved scorecard results and stakeholder feedback
Facilitate operational reviews for Tier 1 suppliers, ensuring timely completion of quarterly reviews and driving continuous improvement of the supplier scorecard
Oversee the Supplier Information Portal, guide digitization efforts, and develop action plans for underperforming vendors to meet quality and delivery expectations
Liaise with the Global team for EHS Supplier Maturity and Target Zero initiatives, and lead the Regional SP Summit to foster collaboration and showcase advancements
Develop strong relationships with key customers, act as the primary point of contact for escalations, and lead customer engagement sessions to align service delivery with expectations
Build and nurture relationships with internal and external stakeholders to ensure alignment on strategic and operational goals, facilitating cross-functional collaboration
Drive initiatives to improve customer satisfaction, monitor performance metrics, and develop action plans based on feedback to address service delivery gaps
Identify and address potential issues before they impact customers, implementing corrective actions in collaboration with operational teams
Provide strategic insights and lead initiatives to drive operational efficiency, cost savings, and process improvements within the region
Model best practices in operations, particularly in Construction (CX), Integration (IX), and crew operations. Drive leadership and mentoring programs to enhance employee engagement, talent development, and retention
Own and drive regional performance KPIs, ensuring metrics are within target ranges and developing improvement plans for any out-of-range KPIs
Qualification
Required
Bachelor's degree in business, Engineering, or a related field
Minimum of 10 years of experience in the telecom industry, with at least 5 years in a leadership role
Experience leading a large organization, managing teams, and driving performance to achieve organizational priorities
Strong leadership capabilities with the ability to motivate, develop, and inspire high-performing teams
Proven track record in vendor management, supplier governance, and process optimization
Strong understanding of telecom operations, including construction, integration, and crew operations
Exceptional communication and stakeholder management skills
Strong negotiation and influencing skills, with advanced storytelling abilities to support in change management activities
Champion Ericsson's values and focus areas and role model our culture to foster a collaborative, respectful, and innovative team environment
Preferred
MBA or advanced degree preferred
Experience with digital platforms and process digitization is a plus
Benefits
Excellent health benefits including the choice of three medical plan options and a dental plan option
Company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents
Automatic 3% company contribution and Ericsson matches $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
Company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs, educational assistance, matching gifts, and recognition programs
Company
Ericsson
Ericsson is an information and communications technology company that offers network services. It is a sub-organization of Investor.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.82BKey Investors
InvestorNordic Investment BankEuropean Investment Bank
2025-04-04Post Ipo Equity· $119.99M
2024-07-12Post Ipo Debt· $109.22M
2023-12-15Post Ipo Debt· $109.09M
Leadership Team
Borje Ekholm
CEO & President
Niklas Heuveldop
CEO Vonage & Head of Business Area Global Communications Platform
Recent News
2026-02-05
Mobile World Live
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2026-02-04
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