Ilitch Companies · 7 hours ago
Sports and Entertainment Event Technician
Detroit, MI
Full-time
Onsite
Entry Level
1+ years expIlitch Companies is a company that invests in the growth of its colleagues, and they are seeking a Sports and Entertainment Event Technician. This role is critical for ensuring the success of live events and daily operations by providing technical support, performing venue checklists, and collaborating with IT and operational partners.
Food and BeverageHospitalityTravel
No H1B
Responsibilities
On-site support across all venues, events, and teams affiliated with Ilitch Sports & Entertainment
Performing daily venue checklists, technology conversion, between sports and concert events
Setup, support and teardown of NBA-required technology
Working within the service desk queue to resolve issues efficiently
Performing daily venue checklists, system upkeep, and building conversion tasks
Supporting project initiatives and venue technology upgrades
Collaborating with IT and operational partners across sports, broadcast, and venue operations
Support various venue technologies, applications, and corporate users and visiting guests
Assist with the seasonal opening and closing of the outdoor amphitheaters
Interface with food & beverage I.T. partners to troubleshoot point-of-sale technology
Perform venue technology conversions on a per-show basis
Must be available to work nights, weekends, and holidays
Monitoring incoming requests across multiple channels, including phones, Slack, Microsoft Teams, and the ServiceNow service desk
Supporting deployment activities such as workstation setups, hardware rollouts, and technology refresh projects
Performs other duties as assigned
Perform emergency temp repairs of ethernet cabling, and other venue technology infrastructure
Qualification
Required
2-years of higher education completed, or equivalent experience
1 year working in a technology support role, or higher education and certifications
A+, Net+, certifications or equivalent experience
Demonstrates excellent customer service skills. Experience in a customer service role is a plus
Ability to troubleshoot network connectivity, and communicate with network engineering team to resolve issues
Proficient with Windows 10 & 11, MacOS, and mobile OS (Android & iOS)
Strong understanding of computer hardware
Understanding of general signal flow, physical cabling types within AV and IT functions
Well-versed in computer peripherals and connector types
Ability to troubleshoot issues independently & within a team support structure
Pull and terminate Ethernet cable as needed on a per-show basis
Operates with a sense of urgency and is self-starting
Strong work ethic and willingness to get the job done
Ability to multi-task and remain organized while monitoring multiple support channels and service desk tools
Must be available to work nights, weekends, and holidays
Preferred
Sports & Entertainment, Venue Industry Experience
Event AV, Broadcast, or Live Production technology experience or knowledge is a plus
Experience working in live events even non-technical
Networking fundamentals and OSI model familiarity
Company
Ilitch Companies
The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Fisher
Chief Financial Officer
Patrick Rubens
Compensation Business Partner
Recent News
Crain's Detroit Business
2024-05-21
Company data provided by crunchbase