Spectrum · 4 hours ago
Customer Service Representative -Technical Support
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expSPECTRUM is a leading telecommunications company, and they are seeking a Customer Service Representative focused on technical support. In this role, you will provide inbound customer support, troubleshoot internet and phone issues, and handle billing inquiries while ensuring a positive customer experience.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Continuously learning and turning that knowledge into customer service wins
Uncovering customers needs, creating solutions, and resolving problems
Making a positive impression on customers through a best-in-class experience
Representing a Fortune 100 company with professionalism and courtesy
Working in an open, friendly environment with a supportive, energetic team
Managing tough feedback from clients and conveying a strong understanding of Spectrum services
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Ability to read, write, speak and understand English
Preferred
Experience: 6+ months of customer service or related experience
Experience: 6+ months of basic technical support experience
Experience: 6+ months of heavy volume phone experience
Experience: 6+ months working with computers and software applications
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, customer service
Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Professional development assistance
Vision insurance
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase