Flagstar Bank · 1 day ago
Compliance Training Manager
Troy/5151 Corporate Drive/112300
Full-time
Onsite
Mid, Senior Level
$74K/yr - $137K/yr
6+ years expFlagstar Bank is a financial institution seeking a Compliance Training Manager to develop and maintain its Compliance Management Program. The role involves leading the Regulatory Compliance Training Program, ensuring compliance with laws and regulations, and collaborating with business units to enhance their understanding of compliance requirements.
BankingFinanceFinancial Services
Responsibilities
Assist the Compliance Training Manager in development and implementation of a Bank wide Regulatory Compliance Training Program
Stay abreast of the Banks overall strategy, BU processes, and applicable LRR
Manage, develop, and implement a Bank wide training needs assessment for employees within the Bank
Manage, develop, and implement a department training needs assessment for employees within the Enterprise Compliance department
Manage and Maintain inventory of all Regulatory compliance training (Vendor provided, Regulatory Compliance developed “Flash Training, Board training, CMP training, etc.,” and Bank developed (e.g., Complaint Management, Reg CC/check 21, etc.)
Assist in customization of existing Compliance training content as requested by Bank management to meet the specific needs of the audience
Assist in the development of specialized or ad hoc Compliance content specific to BU roles and processes such as a Training Flash or similar communication
Assist in the development and implementation of Lunch and Learn presentations geared to existing or emerging regulatory risk applicable to the audience
Assist in the development of Compliance training content for the Board of Directors
Review training content developed by the lines of business and collaborate with Compliance Advisors to ensure accuracy and consistency with BU and Bank policies and processes
Collaborate with Compliance Advisors to assess BU training required and applicability of LRR
Collaborate with members of the Compliance Risk Assessment team to identify and document the inventory of Applicable LRR and map to BU role, processes, and applicable training content
Collaborate with the Regulatory Change Management and Regulatory Guidance Assessment Manager and Analysts to understand changes to LRR, the impact on applicable BUs and develop training content where needed to mitigate risk of non-compliance
Periodically collaborate with Compliance Advisors to respond to change management and update the documented understanding of their Bus. Assess the need for any changes to the assigned training based upon job roles and process changes
Monitor regulatory changes and industry regulatory guidance best practices and update understanding of the changes to the LRR and BU mapping. Assess the impact on Regulatory Compliance Training content and implement updates as needed
Conduct due diligence training reviews of third-party service providers to ensure appropriate compliance training commensurate with services performed
Build and maintain a risk/role-based BU and LRR applicability matrix containing functional descriptions for the Bank’s BUs to better understand applicable Regulatory Compliance risks and the role-based training they must take
Map training to applicable job roles and group into audience types as applicable
Review the Enterprise Risk Management Issues Log, Internal Audit reports, Compliance Assurance testing results, and LRR changes to identify pertinent subject matter and Bus that would benefit from additional training
Assist in the development, implementation, maintenance, and administration of a process for an annual Regulatory Compliance Training Plan striving to continuously improve the value and efficiency of the program
Maintain detailed records of Compliance Training assignments and completion to ensure accurate documentation and reporting
Monitor, track, and report compliance training completion rates following up on those not meeting expectations
Monitor, track, and report Key Risk Indicators (KRIs) following up on those not meeting expectations
Assist in the follow up communication for employees with courses 60+ days past due
Prepare training updates as needed using power point or other reporting tools
Prepare communication of compliance training KRIs and updates to Enterprise Committee decks
Assist in the preparation of documentation provided to HR to ensure accurate assignments of courses to the various audience types
Manage daily production and deliverables
Partner with Human Resources Flagstar Learning Center personnel (HR-LMS) to ensure smooth deployment and functionality of Compliance training courses within Saba
Monitor addition of all new employees, contractors, employee transfers, new job codes and cost centers to ensure placement in the appropriate training curriculum/audience type, e.g., confirm new certified lenders are assigned to the Certified Lender (CL) audience type
Complete weekly verification processes to ensure all employees and third-party contractors (as applicable) are part of an audience type and receiving applicable training assignments
Partner with Human Resource personnel to create acknowledgement/attestation documents linked to policy reviews where appropriate
Manage the third-party relationship with the Bank’s Compliance Training vendor; respond to requests from Bank management related to potential courseware offered by the vendor to meet the BUs specific requirements
Collaborate with the Bank’s Compliance Training vendor representative to remain up to date on new, revised, or retired course content
Train and mentor Compliance Advisors, BU risk partners and personnel, etc. as needed regarding the Regulatory Compliance Training Program
Act and be ultimately accountable to provide sound and independent subject matter expert advice and advisory support regarding the Regulatory Compliance Training Program and its content mitigating the risk of non-compliance with applicable LRR
Maintain and enhance the Regulatory Compliance Training Program Procedures and Processes, taking into consideration controls such as the process for identifying and designing content, identifying impacted roles across the Bank requiring training, completion requirements; as well as process for updating content and impacted roles on a regular basis
Help enhance “processes”, “tools”, “procedures”, “job aides”, etc. implementing workflow enhancements, enhancing reporting, etc. and present to impacted stakeholders
Assist with executing elements of the CMP
Assist with responses to Internal Audit and examiner requests for Regulatory Compliance training information
Create thorough and accurate responses with logical consistency in the delivery of information; compile and submit written responses and artifacts in a timely manner
Provide general technical support and assistance (e.g., use of tools such as the Flagstar Learning Center, etc.)
Resolve employee and contractor issues and questions related to the Flagstar Learning Center and course completion
Work with HRPBs to correct Workday errors related to incorrect job codes or cost center assignments
Completing all required compliance training
Maintain knowledge of and adhere to the Banks internal policies and procedures
Commit to staying updated on regulatory changes, regulatory guidance, enforcement actions, Civil Money Penalties, CFPB Supervisory Highlights and industry best practices
Uses independent judgement and discretion to make decisions
Analyzes and resolves problems
May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements
Performs special projects, and additional duties and responsibilities as required
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations
Qualification
Required
Education level required: Undergraduate Degree (4 years or equivalent) in Business, Finance, or related field
Minimum experience required: 6+ Years experience in a financial institution, auditing firm, or consulting firm with a regulatory compliance focus and abilities to exercise independent judgement in decision making and advice
A combination of education and experience may be considered
2+ years training experience (content development/instructor led presentations/eLearning management) or equivalent experience desirable
Certified Regulatory Compliance Manager (CRCM) or equivalent technical experience desirable
Knowledge of bank operations, experience in mortgage originations, mortgage servicing, consumer lending, community banking, etc. desired
Knowledge of applicable LRR, bank products and services, as well as issues related to bank operations, products and services and the impact of LRR on such
Demonstrated subject matter expertise of banking processes
Demonstrated LRR expertise gained through Regulatory Compliance, Risk, Internal Audit, Legal or equivalent experience and the impact on financial institutions
Demonstrated technical proficiency, analytical abilities, and problem-solving skills to assess complex regulatory materials and mitigate compliance risks
Excellent communication skills, both verbal and written
Proficient in Excel, word, and PowerPoint
Strong organizational skills: ability to prioritize assignments
Ability to deliver oral presentations, group facilitation events, etc
Ability to conduct risk-based process assessments and produce quality results
Ability to manage and execute multiple projects within required timelines and expectations
Ability to work independently in a continuously changing environment
Ability to work collaboratively
Proven ability to develop and maintain professional relationships and partner effectively across all levels of the organization and develop positive working relationships
Ability to communicate highly technical compliance related information
Demonstrated conceptual thinking and analytical skills
Inquisitive, resourceful, and ability to seek out information and develop sound conclusions and strategies
Ability to produce management reports
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience
Physical demands (ADA): No unusual physical exertion is involved
Benefits
Medical
Dental
Vision
Life
Disability insurance
Comprehensive leave program
Company
Flagstar Bank
Thank you for visiting Flagstar Bank, N.A. on LinkedIn, and we look forward to being part of your financial journey.
5001-10000 employees
H1B Sponsorship
Flagstar Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (42)
2023 (41)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-26Acquired
2001-07-12IPO
Leadership Team
Gregg Christenson
Executive Vice President and CFO for Community Banking
R
Randal Turner
Chief Financial Officer, Loan Servicing and Shared Services
Recent News
2025-11-12
2025-11-07
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