Burroughs, Inc. · 7 hours ago
Technical Support Analyst
Elmhurst, IL
Full-time
Onsite
Senior Level
$65K/yr - $90K/yr
5+ years expBurroughs, Inc. is a leader in technology services for financial institutions and retailers across North America. The Level 3 Technical Support Analyst is responsible for resolving complex technical issues and collaborating with teams to enhance system stability and performance.
Information Technology
Responsibilities
Serve as the final escalation point for unresolved technical issues
Perform deep diagnostic analysis across hardware, software, and network components
Lead root cause analysis and recommend long-term corrective actions
Collaborate with Engineering, Product, and Field Services teams
Mentor Level 1 and Level 2 support staff
Develop and maintain advanced technical documentation
Support release validation, firmware testing, and field readiness
Qualification
Required
Expert knowledge of NCR ATM, Smart Safe, or POS platforms
Advanced understanding of Windows, Linux, networking, and embedded systems
Strong analytical and problem-solving capabilities
Excellent written and verbal communication skills
Ability to work independently in high-pressure environments
Bachelor's degree in Information Technology, Engineering, or equivalent experience
5+ years of Tier 3 or senior technical support experience
Experience supporting mission-critical or regulated systems
Company
Burroughs, Inc.
Burroughs is the largest independent service partner (ISP) for the full lifecycle management of payment and transaction automation, unattended self-service technology, robotic automation systems, and connected IoT technologies in North America.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-06Acquired
Leadership Team
Steve Tucker, CPA
Chief Financial Officer
Dan Fechalos
Chief Operating Officer
Recent News
PR Newswire
2025-07-25
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2025-07-25
2025-07-25
Company data provided by crunchbase