LHH · 20 hours ago
Service Desk Specialist
Charlton, MA
Contract
Onsite
Senior Level
$30/hr - $35/hr
5+ years expLHH is seeking an Onsite Service Desk Specialist for their client, a company known for excellence. The role focuses on providing deskside support and resolving technical support issues escalated from Service Desk Support Analysts.
Human Resources
Hiring Manager
Prakash Singh
Responsibilities
The Support Specialist will act as the second level of contact for handling business partners’ technical support issues
The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service
The Support Specialist will conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use
Qualification
Required
5-10 years of experience in Windows, MS Office Suite, ticketing systems, and call center
Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware
Advanced knowledge of desktops and laptop hardware
Working experience with peripherals such as printers and desk phones
Demonstrated strong verbal, written, organization and interpersonal skills
Demonstrated flexible approach to an ever-changing environment
Solid communication skills include a good telephone manner
Demonstrated ability to prioritize large volumes of work while maintaining a high quality of Service and working to strict deadlines
Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately
Familiar with ITIL processes and framework
ITIL v3 or 2011 certification
Help Desk and/or Desktop Support technical certification
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
10001+ employees
H1B Sponsorship
LHH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
Recent News
24-7 Press Release Newswire
2025-05-17
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