Rotech Healthcare · 3 days ago
CPAP Customer Service Representative HYBRID
Orlando, FL
Full-time
Hybrid
Entry Level
$16/hr - $19/hr
1+ years expRotech Healthcare Inc. is a national leader in home healthcare, providing a range of services including oxygen therapy and sleep apnea treatment. They are seeking a dedicated Customer Service Representative for CPAP to manage patient information intake and ensure timely communication with patients and referral sources regarding durable medical equipment and respiratory products.
Health CareMedical DeviceService Industry
Responsibilities
Primarily communicates with patients/clients, referral sources and Rotech sister locations both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Communicates and works with operations and sales staff to reduce internal workflow issues and errors that affect processing time-lines and patient care
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Complies with and follows internal and company-wide operating protocols in processing role
Examines and proposes improvements to increase efficiencies, decrease processing time-line, and minimize errors
Hold themselves accountable to their goals, regularly and proactively communicate progress, plans, and problems to supervisor as well as providing solutions to challenges that arise
Focused Teams include the following; OIP which resolve a minimum of 30 Orders In-Progress per day, IDP which process a minimum of 20 accounts per day, Confirmation Team which confirms a minimum of 45 tickets per day and the Inbox team which process a minimum of 25 instances per day
Processes new orders: inputs new patient set-ups, verify insurance eligibility and order requirements, follow up and obtain missing documentation, obtain authorizations, collect patient balances, work with 3rd party platforms, communicate with patient regarding their set up expectations and completes daily assigned work in an accurate and timely manner
Proficient at managing varying expectations per each referral source and sales rep
Verifies Medicare, Medicaid, and private insurance coverage information and maintains expertise of insurance requirements by product line
Performs other duties as assigned
Qualification
Required
High school diploma or GED equivalent, required
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Telephone communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Requires long durations of sitting, talking and listening
Requires accepting inbound and making outbound calls to patients 100% of the day
Requires close vision to small print on computer and/or tablet and paperwork
Work from home position requirements: Have adequate Internet and workspace free from distractions
Requires a back-up plan for internet coverage in case of outage or disruptions during scheduled shift
Preferred
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Company
Rotech Healthcare
Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.5M2011-03-25Debt Financing· $6.5M
Leadership Team
T
Tom Koenig
Chief Financial Officer
Recent News
GlobeNewswire
2025-12-18
MarketsandMarkets Research Pvt. Ltd.
2025-11-10
Company data provided by crunchbase