EG4 Electronics · 11 hours ago
Technical Support Associate
Sulphur Springs, TX, US
Full-time
Onsite
Entry Level
2+ years expSignature Solar is a company focused on providing exceptional customer support, and they are seeking a Technical Support Associate. The role involves handling incoming calls and emails, troubleshooting equipment issues, and guiding customers through technical problems with precision and expertise.
BatteryElectronicsEnergy"Heating Ventilation and Air Conditioning (HVAC)"Solar
Responsibilities
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
All other duties assigned
Qualification
Required
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely
2+ years of customer service is a plus
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
Commitment to the empathy of the customer
The ability to critically analyze, research, and verify information through online resources and manuals
Desire to be a team player and eager to learn and master new technical topics
A commitment to a 40-hour work week with a rotating Saturday shift
Company
EG4 Electronics
EG4 Electronics offers solar batteries, inverters, mini-split HVAC, and a monitoring portal with documentation, updates, and forum support.
51-200 employees
H1B Sponsorship
EG4 Electronics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageLeadership Team
Mike Claassen
Chief Technology Officer
Recent News
2025-12-16
Company data provided by crunchbase