Makeen Custom Software Development & Technology Services · 4 hours ago
Senior Technical Program Manager
Seattle, WA
Full-time
Hybrid
Senior Level
5+ years expMakeen Custom Software Development & Technology Services is seeking a Senior Technical Program Manager for Customer Success. In this role, you will lead large-scale programs, acting as the primary technical liaison for a critical customer, while collaborating with engineering and product teams to deliver measurable business value.
Information TechnologySoftware
Hiring Manager
Muna M.
Responsibilities
Define Program Vision and Strategy: Collaborate with engineering, product, and customer stakeholders to craft a clear program vision, aligning technical goals with long-term business objectives
Lead End-to-End Execution: Drive the full program lifecycle from ideation and requirements gathering to release and delivery, ensuring on-time and high-quality outcomes
Oversee Technical Architecture and Risks: Partner with engineers to evaluate system designs, surface technical risks and dependencies, and ensure that reliability and performance are prioritized from the outset
Communicate with Stakeholders: Deliver concise updates to executives, VPs, and non-technical stakeholders, translating complex technical trade-offs into business impacts. Act as a communications liaison to facilitate cross-collaboration and understanding
Drive Process and Customer Value: Build or refine delivery frameworks and feedback loops to enhance efficiency, while ensuring solutions deliver user-focused outcomes that strengthen our market position and that of our customers
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
5+ years of progressive experience in technical program or product management
Proven expertise in defining program vision, strategy, and roadmaps
Demonstrated experience leading complex, multi-quarter technical programs involving cross-functional teams
Deep understanding of modern development methodologies (e.g., Agile, Scrum) and experience with project management tools (e.g., JIRA, Asana)
Exceptional communication and interpersonal skills, with a track record of influencing without direct authority
Preferred
Master of Business Administration (MBA) or a related advanced degree
In-depth experience with a major cloud platform such as AWS
Experience in a software or artificial intelligence engineering discipline
Experience in a customer-facing role, including pre-sales or account management
Company
Makeen Custom Software Development & Technology Services
Based in Washington, USA, Makeen Technologies is one of the world’s leading providers of end-to-end technology solutions.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-05-17
Company data provided by crunchbase