Activ8 Recruitment & Solutions · 2 days ago
Japanese language IT Help Desk Representative (Tier 1) [35700]
New York, NY
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yr
0+ years expActiv8 Recruitment & Solutions is a global provider of internet infrastructure, cloud application and IT services, currently seeking a Japanese / English Bilingual Tier 1 Help Desk Representative. The role involves providing technical support to clients, coordinating with teams to resolve issues, and maintaining technical documentation.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Act as the first point of contact for client inquiries and technical support via email and phone, primarily handling Japanese speaking end-user communications
Coordinate with upstream service providers and internal teams to resolve network connectivity and service-related issues
Provide remote assistance for internet and application setup, usage, and basic troubleshooting
Escalate complex issues to engineering or higher-tier support teams when necessary
Proactively communicate service updates, planned maintenance, and unexpected outages to affected clients
Develop and maintain technical documentation, manuals, and internal knowledge-sharing resources
Qualification
Required
Fluency in the Japanese language is required
0–3 years of experience in a customer support or technical support role, preferably in IT, telecommunications, and/or SaaS industries
Business-level proficiency in Japanese and English required at minimum (including reading and writing)
Solid understanding of internet connectivity and basic networking concepts (LAN/WAN, routers, etc.)
Excellent verbal and written communication skills, with the ability to explain technical details clearly to end users
Experience with ticketing systems and remote support tools (e.g., Zendesk, Jira, TeamViewer, or equivalents)
Ability to work within North American business hours and provide shift coverage as part of a global team as needed
Strong organizational skills, attention to detail, and a customer-focused mindset
Capable of creating support documentation and contributing to knowledge bases and/or training resources
Company
Activ8 Recruitment & Solutions
Career Management
51-200 employees
H1B Sponsorship
Activ8 Recruitment & Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageRecent News
Australian Financial Review
2023-11-29
Company data provided by crunchbase