Baxter & Woodman · 8 hours ago
Information Technology Support Technician
Crystal Lake, IL
Full-time
Onsite
Mid Level
$58K/yr - $80K/yr
3+ years expBaxter & Woodman is a distinguished leader in technology and innovation, offering a rewarding opportunity for an Information Technology Support Technician. The role involves providing technical assistance and support for desktop systems, hardware, software, mobile devices, and basic network issues.
Consulting
Responsibilities
Provide technical support for computer hardware, software, peripherals,and mobile devices in a Microsoft Windows environment
Troubleshoot and resolve end user hardware, software, and network connectivity issues both remotely and in person
Install, configure, and maintain Microsoft Windows operating systems and related applications
Document, track, and monitor support requests to ensure timely resolution
Create documentation for technical procedures and end-user tutorials
Assist with user account and software license management
Educate end-users on best practices for security, data protection, and software usage
Utilize Microsoft Intune for operating system deployment and application packaging and distribution
Qualification
Required
3+ years of hands-on experience supporting Microsoft Windows environments
Proficiency in Windows 11 operating systems, Microsoft Office 365 and common desktop applications
Strong hardware, software, and network troubleshooting skills
Experience with Active Directory, Entra, user account management, and group policy
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Physically capable of lifting up to 50 lbs (monitors, networking hardware, etc.)
Ability to travel throughout Baxter & Woodman's service area (own transportation)
Available on-call some nights and weekends
Excellent communication and customer service skills
Ability to work independently and as a part of a team
Preferred
Associates or Bachelor's degree in Information Technology
Relevant certifications such as CompTIA A+, M365 Modern Desktop Administrator or similar
Programming/scripting knowledge
Benefits
Medical, dental, and vision plans
Employee Assistance Program
Dedicated benefit advisors for personalized support
Financial planning program
Life and disability insurance
Tax savings plans
Coverage for accidents and cancer
Generous paid time off
Paid holidays
Parental leave
Flexible work arrangements
401k plans
Employee Stock Ownership program
Company
Baxter & Woodman
Baxter & Woodman is a civil engineering company that offers project management services.
201-500 employees
H1B Sponsorship
Baxter & Woodman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
John Ambrose
President/CEO
Louis Haussmann
Chief Operating Officer
Company data provided by crunchbase