Intuit · 8 hours ago
Manager 1, Intuit Enterprise Suite (IES) Product Delivery
San Diego, CA
Full-time
Onsite
Mid, Senior Level
$35.50/hr - $48/hr
3+ years expIntuit is a leading financial software company, and they are seeking a Manager 1 for their Enterprise Suite Product Delivery team. The role involves managing a team of product support experts, driving operational excellence, and enhancing customer experiences to support strategic growth initiatives.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Build and Lead a High-Performing Team: Recruit, hire, and manage a team of approximately 15 product support experts. Provide clear direction, coaching, and development to ensure the team is set up for success in their roles
Drive Operational Excellence: Manage day-to-day operations for the Enterprise Suite support team, ensuring the team meets key performance indicators (KPIs) and service level agreements (SLAs)
Champion Customer and Expert Experience: Instill a customer-first mindset within the team. Drive initiatives that deliver experiences that resolve complex customer issues and build lasting loyalty
Innovate and Optimize: Identify opportunities for process improvement and efficiency gains. Partner with continuous improvement and technology teams to leverage new tools and technology to enhance our service delivery model
Foster an End-to-End Case Management Culture: Ensure the team effectively manages cases from start to finish, providing seamless communication and resolution across multiple customer touchpoints
Collaborate Cross-Functionally: Serve as a key liaison between the Enterprise Suite support team and other functions, including product, sales, and engineering, to advocate for customer needs and influence platform improvements
Analyze Performance Data: Use data and insights to monitor team performance, identify trends, and make informed decisions that improve both the expert and customer experience
Qualification
Required
3+ years of proven leadership experience, including at least 1 year managing front-line employees in a customer success, support, or service delivery environment
Demonstrated ability to build, lead, and coach a high-performing team. Experience in hiring, managing performance, and developing talent
Deep knowledge of contact center operations, including case management, workforce management, and quality assurance
A passion for delivering exceptional customer experiences and a deep understanding of customer needs, particularly within complex business environments
Proven ability to translate strategic goals into operational plans and execute them with rigor
Strong analytical and problem-solving skills with the ability to use data to drive decisions and operational improvements
Experience leading a team through organizational change and adapting to a dynamic, high-growth environment
Excellent verbal and written communication skills with the ability to influence and collaborate with diverse stakeholders
Bachelor's degree or equivalent practical experience
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$14.32BKey Investors
JP Morgan ChaseKleiner Perkins,Sierra Ventures,Technology Venture Investors
2026-01-30Post Ipo Debt· $5.8B
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Marianna Tessel
Chief Technology Officer
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase