Lowe's Companies, Inc. · 20 hours ago
Store Operations Sr Analyst - Execution, HomeCare+
Mooresville, NC
Full-time
Onsite
Mid, Senior Level
3+ years expLowe's Companies, Inc. is a leading home improvement retailer, and they are seeking a Store Operations Sr Analyst for their HomeCare+ division. This role provides real-time escalation support to Homecare associates during in-home service execution, resolving unexpected issues and ensuring customer safety and satisfaction.
HardwareHome RenovationManufacturing
Responsibilities
Serve as a live escalation point exclusively for HomeCare+ associates during in-home service execution
Responds to inbound calls, emails, and messages during assigned coverage hours
Provide calm, clear, step-by-step direction to associates in time sensitive situations
Instruct associates to stop work immediately when safety, scope, or risk concerns are identified
Evaluate situations and approve on-the-spot fixes and workarounds that remain within HomeCare+ scope and safety guardrails
Determine when to engage third-party professional assistance (e.g., plumbing, electrical, carpenter, etc.) and coordinate dispatch as needed
Own incidents end-to-end through resolution, including follow-up actions and detailed incident documentation
Identify trends and contribute to root cause analysis when recurring issues, risks or process gaps are identified
Partner closely with Store Operations leaders, field leadership, and the Contact Center associates to drive timely and safe outcomes
Escalate issues through established leadership channels when required
Coordinate with the Contact Center, which serves as the customer-facing liaison for all customer communication and any compensation related matters
Accurately document all incidents in the designated case management system
Track key details including time-to-resolution, actions taken, and resolution outcomes
Complete root cause analysis as needed and or required
Qualification
Required
Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
3+ years of experience with home improvement
Ability to troubleshoot mechanical and/or electrical issues remotely using structured questioning and critical thinking
Experience coaching, directing and supporting others through issue resolution
Good judgment and risk awareness, particularly in safety sensitive environments
Calm, confident, and directive communication style in high pressure situations
Ability to make timely decisions
Preferred
Technical background in skilled trades, facilities, maintenance, field operations, or call center support
Experience supporting frontline associates and/or field leadership teams
Familiarity with residential systems and common home components (electrical, plumbing, appliances, safety devices)
Benefits
For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (389)
2024 (310)
2023 (388)
2022 (357)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22BKey Investors
Bank of America,Goldman Sachs
2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
2026-02-05
Company data provided by crunchbase