Carrot · 7 hours ago
CSM I
United States
Full-time
Remote
Entry Level
$59K/yr - $69K/yr
1+ years expCarrot is a global fertility and family care platform dedicated to supporting members through significant life moments. The Customer Success Manager I will ensure operational excellence for Small Market Business partnership customers, manage customer inquiries, and support administrative tasks within the Customer Success team.
ConsultingHealth CarePersonal Health
Responsibilities
Answer inquiries, provide support, and answer questions about Carrot’s products and services
Execute day-to-day responsibilities via email and ticketing systems, prioritizing work to meet the requirements of internal and external customers
Manage daily employer eligibility files, including support of new files set up and ownership of ongoing file success
Qualification
Required
Bachelor's degree
At least 1 year of experience in customer success, customer support, or account management in a high-growth, technology environment
Detail-oriented
Passion for supporting customers and teamwork
Ability to follow detailed processes, thorough and focused in work output
Enthusiasm for Carrot Fertility's mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred
Experience with Salesforce or other CRM
Some familiarity with Carrot's buyers (HR benefits leaders)
Familiarity with Jira and ticketing systems
Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
Collaborative approach to daily responsibilities, leveraging resources and supporting team members in work completion
Process-oriented with an efficiency mindset; experience developing best practices, creating scalable systems, and automating routine processes
Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team
Benefits
Health and wellness benefits
Retirement savings plans
Short- and long-term incentives
Parental leave
Family-forming assistance
Competitive compensation package
Company
Carrot
Carrot is a healthcare center that offers fertility care services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
U.S. Venture Partners
2020-08-18Series B· $24M
2019-01-01Series Unknown
Leadership Team
Tammy Sun
Founder, CEO
Asima Ahmad, MD, MPH, FACOG
Co-founder and Chief Medical Officer
Recent News
2025-11-18
2025-10-21
Company data provided by crunchbase