Strategic Staffing Solutions · 4 hours ago
Platform Support Engineer (WFO)
Charlotte, NC
Contract
Hybrid
Mid Level
$75/hr - $80/hrStrategic Staffing Solutions is seeking an experienced WFO Platform Support Engineer to support and stabilize their enterprise contact center environment. The role involves providing Tier 2 support for contact center applications and ensuring smooth operation of legacy platforms during the modernization process.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Provide Tier 2 support for contact center WFO applications including NICE Engage, Nexidia Analytics, Alvaria WFM, Verint, and Intradiem
Troubleshoot issues related to voice & screen recording, media quality, analytics workflows, and platform performance
Support enterprise infrastructure across servers, networking, storage, virtualization, and cloud services
Monitor system health, analyze logs, and drive root‑cause investigations
Partner with voice, networking, security, and application teams to resolve cross‑platform issues
Assist with upgrades, maintenance windows, patching, and environment lifecycle tasks
Document procedures, FAQs, and troubleshooting guides for broader support teams
Participate in a on‑call rotation for priority production issues (shared across the team)
Qualification
Required
Experience supporting enterprise infrastructure (Windows/Linux, networking fundamentals)
Strong troubleshooting skills and comfort working in complex, multi‑system environments
Familiarity with scripting/automation (PowerShell, Python, Ansible)
Excellent communication skills and ability to collaborate across technical teams
Ability to navigate fast‑paced operational workloads with shifting priorities
Preferred
Experience with contact center technologies, SIP/RTP media flows, or recording platforms
Background using JIRA, Kanban workflows, or similar ticketing systems
Exposure to Zero Trust or security‑aligned infrastructure solutions
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
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