NEOGOV · 18 hours ago
Program Support Associate II - Family Supervised Interaction
New Richmond, WI
Full-time
Onsite
Entry Level
$22.96/hr - $25.98/hr
2+ years expNEOGOV is a company focused on providing administrative support in human services. The Program Support Associate II will assist families and children within the division programs, providing supervision and support while performing various administrative tasks.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides hands on assistance to families and children within the division programs to provide supervision and support
Schedules and performs court ordered supervised. Prepares documents from court ordered supervised visits and contacts
Enters documentation of family interaction into state database
Provides transportation for families and children for appointments and other needs
Provides families with nutritional information and simple budgeting education
Answers other inquiries made regarding Children Services programs
Provides testimony to the court when requested
Collects and distributes donations for families within the program
Supports and provides assistance to assigned social workers/case managers
Performs general clerical duties such as typing, filing, photocopying, faxing/emailing correspondence, and UPS mail preparation
Prepares and maintains confidential client records. Updates and maintains department files, records, plans, mailing lists and other related documents
May attend training or work-related conferences as necessary to stay abreast of current knowledge and technology related to department services and programs
Assists with orientation of student interns, staff, and volunteers
Maintains department inventory, orders office supplies
May conduct Kinship Care reviews and Referrals
May gather information for Child Protection Referrals
Other duties as assigned
Qualification
Required
Associate's Degree in Human Services related field and two (2) year's of experience in a human services setting, preferably with families and children; OR a High School Diploma/equivalent and four (4) years related work experience
Must successfully pass criminal and caregiver background checks
General knowledge of community resources
Knowledge of County policies, procedures, practices, and local government departmental operations
Considerable knowledge of modern office practices, standard office procedures, equipment, and office assistance techniques
Ability to enter new referrals into the state database and maintain accurate, legible notes and records
Ability to perform detailed work accurately and independently within strict time limits, while prioritizing a high volume of tasks and adapting to changing priorities
Ability to establish and maintain effective working relationships with clients, staff, and community partners
Ability to analyze information and prepare organizational and functional reports
Ability to work the allocated hours of the position
Ability to communicate effectively in English, both verbally and in writing, with a wide range of individuals, including the public, colleagues, and supervisors
Ability to read County policies and procedures; written instructions, general correspondence; safety manuals, maps, etc
Ability to perform mathematical calculations
Ability to understand and carry out verbal and written instructions
Ability to interpret and implement local policies and procedures, written instructions, correspondence, and applicable Federal, State and local regulations
Ability to define problems, analyze facts, exercise sound judgment, and effectively solve problems in a variety of situations
Ability to think quickly, maintain self-control, and adapt to stressful or unexpected situations
Ability to maintain confidentiality and use discretion when handling business-related files, reports, and conversations in accordance with applicable laws and regulations
Strong organizational and time-management skills, with the ability to work accurately, maintain attention to detail, meet deadlines, and prepare concise records and reports
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing using hands to handle, feel, and perform fine motor skills and repetitive motions and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms overhead or below the waist
Work requires sufficient vision to read documents, observe surroundings, and work with detailed data, as well as the ability to operate standard office equipment, vehicles, or other job-related tools as needed
Vocal communication is required for expressing or exchanging ideas by means of the spoken word
Ability to hear and understand speech at normal levels for tasks such as communicating with the public, colleagues, or over the phone
Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments
May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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