NEOGOV · 22 hours ago
Quality Assurance External Reviewer / 61015241, 61013116
Richland County, SC
Full-time
Onsite
Mid, Senior Level
$52K/yr - $70K/yr
2+ years expNEOGOV is seeking Quality Assurance External Reviewers to join the South Carolina Department of Social Services, which is dedicated to protecting and strengthening the lives of children and families. The role involves overseeing review teams, conducting quality assurance reviews, and ensuring compliance with agency policies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees the work of review teams during the review process to ensure accuracy and succinctness of item ratings. Discusses any information about the review and needed reviewer training with DSS QA Management. Utilizes online resources, briefs, and FAQs to validate the QA instrument and ensure completed CFSR QA instruments are completed with quality, accuracy, and consistency
Serves as a Lead for child welfare CQI, Michelle H, other agency, and strategic reviews. Attends initial, logistical, orientation, and debriefing meetings as the QA Lead for the reviews. Ensures that the reviewer guides and instruments are up to date and accurate to meet the needs of the agency and stakeholders. Communicates staffing needs with managers. Discusses error reports with reviewers and their manager for quality purposes. Completes second level reviews of completed surveys
Serves as reviewer, either solo or with a partner, to conduct quality assurance reviews of SC Department of Social Services' foster care and family preservation cases. Reviews case files and electronic databases to rate items using the standard instrument; follows established protocols; interviews DSS staff and other stakeholders, as necessary, to gather additional information to support item ratings; documents findings on the instrument or other online platforms; and completes all documents related to the reviewed case. Utilizes online resources, briefs, and FAQs to complete and validate the instrument
Participates in special projects as requested
Ensures that PII is used, assessed, gathered and disposed in compliance with agency policy and procedures. Protects agency networks and applications by safeguarding systems, equipment and data
Qualification
Required
A Bachelor's Degree and four (4) years Child Family Service Review experience and a demonstrated superior knowledge of the OSRI
A Master's Degree and two (2) years of Child Family Service Review experience and a demonstrated superior knowledge of the OSRI
Must possess a valid driver's license and have access to and be able to operate a motor vehicle
Individuals must comply with necessary field work assignments
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Health insurance
Dental
Vision
Term life insurance
Long term disability
Flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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