NEOGOV · 10 hours ago
Animal Services Officer Supervisor
Kissimmee, FL
Full-time
Onsite
Senior Level
$65K/yr - $65K/yr
5+ years expNEOGOV is seeking an Animal Services Officer Supervisor to oversee Road Operations related to the enforcement of local Animal Control Ordinances and State Statutes. The role involves supervising Animal Services Officers, managing daily operations, and ensuring compliance with regulations to protect public safety and animal welfare.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plans, organizes, and implements Animal Services Road Operations as it relates to ASO Is goals and objectives; coordinates and integrates all activities toward achievement of established goals and objectives
Supervises and coordinates daily road operations of Animal Services Officer Is, e.g., schedules, zone assignments, oversees maintenance of vehicles and equipment
Supervises and evaluates Animal Services Officer Is; coordinates and implements policy and procedure onboarding process and job training, e.g., animal control, public contact, reporting requirements
Reviews and participates in Officer responses to calls and investigation complaints of injured or nuisance, domestic and wild animals which may pose a threat to the public
Explains Animal Control Ordinances and State statutes to the general public; advises citizens on the responsibility of animal ownership as well as interaction with the public in the field
Implements and oversees Road Operations budget; ensures all functions and programs under charge are performed within established budgetary parameters, to include performing cost control activities, monitoring revenues and expenditures, and ensuring sound fiscal control of supplies and inventory
In the event ASO IIs are unavailable, will assist Department leadership with the investigation of animal cruelty complaints to determine compliance with Animal Control Ordinances and State Statutes and if necessary, assist with all required processes. Ensures these cases are referred to ASO IIs when they are available
As necessary when ASO IIs are not available, will conduct dangerous dog investigations in accordance with the Osceola County Animal Code and Florida Statutes. Ensure these cases are referred to ASO IIs when they are available
Direct oversight of all domestic and wild animal bite investigations; reviews field notes and information to complete incident reports on cases to be processed and sent to court as supplemental information for citations in criminal and civil bite cases
Maintains various management records as it relates to Animal Services operations and timely sharing of information within the department
Consults with the Health Department on unique situations involving rabies to determine needs for quarantine and/or testing of animals
Works in conjunction with state and local agriculture enforcement agencies to support and facilitate collaboration, communication and information sharing to facilitate effective investigations and positive outcomes of cases involving agriculture animals
Maintains various management records, files and logs
Must be able to perform euthanasia after completing certification course
Embraces a "one team" approach to accomplish daily tasks, goals and projects by interacting, cooperating, assisting, training and learning from volunteers
Performs duties as assigned/necessary which are related, or logical in assignment to the position
Qualification
Required
High school diploma or GED
A minimum of five (5) years previous work experience in animal care/control, veterinary, and/or law enforcement work
At least two (2) years of supervisory experience
Must possess Animal Control Officer State of Florida Certification for at least five (5) years
Must possess Euthanasia State of Florida Certification
Must possess Chemical Capture State of Florida Certification
Must obtain Animal Cruelty Investigator certification, Level I, II, and III, from the Law Enforcement Training Institute, or other approved entity, within two (2) years
Must be inoculated against rabies upon hire
Must possess and maintain a valid Florida Driver's License
Ability to effectively supervise a staff comprised of entry and journey level employees engaged in carrying out Animal Services Road Operations
Ability to work with the general public to convey applied knowledge of the County Animal Control Ordinances and Florida Statutes
Thorough knowledge of applicable state, federal and local laws, rules, ordinances and regulatory standards applicable to the workability to interpret regulations to the general public in a professional and courteous manner
Thorough knowledge of proper care, feeding and handling of various types of domestic and livestock animals
Skill in the safe use and proper utilization of animal capture and restraint tools, equipment, traps, and devices; ability to apprehend animals in the field, including very large, dangerous, or rabid animals and livestock
Knowledge of domestic, livestock, and wildlife diseases, especially those that are reportable and/or zoonotic
Must have an understanding of rabies, how it is prevented, transmitted, and the purpose of rabies quarantine
Must have knowledge of or be able to locate or consult with experts regarding exotic animals to ensure appropriate handling, housing, and disposition
Thorough knowledge of the geographic areas of the County
Ability to operate animal services vehicles; ability to pull various types of trailers
Ability to communicate by radio using established 10 codes and signals with the dispatcher and other ASOs
Thorough knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with sensitive circumstances
Ability to render quick, responsible decision making, under stressful and emotional circumstances
Ability to operate emergency multi-line communications systems
Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
Ability to read, update and maintain various records and files; ability to access, operate and maintain various software applications
Skill in clearly communicating information both verbally and in writing
Ability to establish and maintain effective working relationships and communications with County personnel, government agencies, law enforcement, volunteers, civic groups, and the general public
Benefits
Group Health, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
Employee Wellness Program
Gym Membership Reimbursement
Basic Life Insurance Policy
Employee Health Center
Vacation & Sick Leave Accruals
Paid Holidays
Administrative Leave
Sick Leave Bank
Vacation/Sick Leave Buy-Back Program
Paid Bereavement Leave
Tuition Reimbursement
Membership in the Florida Retirement System
A 457b Deferred Compensation Program
Employee Recognition Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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