Turo · 2 days ago
Director, Trust & Safety Investigations and Response
Arizona
Full-time
Hybrid
Director/Executive
$150K/yr - $188K/yr
10+ years expTuro is evolving, creating new opportunities to reshape the future of the peer-to-peer marketplace. They are looking for an accomplished Director of Marketplace Safety to lead the charge in protecting their community and their assets.
Car SharingMarketplacePeer to PeerTransportation
Responsibilities
Direct the development and execution of Turo’s investigations framework, criminal incident protocols, and law enforcement response initiatives
Lead and mentor a high-performing team of managers and specialists, building scalable, tech-enabled processes to handle volume as the marketplace grows
Manage the budget and P&L for the team, tools, and a complex network of vendors (including specialized contract investigators, repossession services, and specialty roadside providers) to ensure industry-leading recovery rates for our hosts
Stay ahead of emerging risks and auto crime trends by actively connecting with the industry through professional associations, safety conferences, and peer networks
Partner with the International Trust & Safety group to harmonize strategies, leveraging global insights to improve local enforcement
Design and implement advanced training programs to sharpen investigative techniques and institutionalize safety knowledge
Transform complex data into clear narratives for senior leadership, providing actionable insights on crime trends, policy gaps, and technological needs
Work closely with Product, Legal, Business, and other departments to build 'safety-by-design' features that proactively deter theft and facilitate rapid incident response
Qualification
Required
10+ years of experience in Trust and Safety, Investigations, Risk Management, or Safety Operations
8+ years of experience leading teams, with a proven ability to develop managers and oversee large-scale vendor-supported operations
Deep understanding of criminal behavior and the ability to oversee complex recovery strategies and legal procedures for community-owned property
A proven track record of successful collaboration with law enforcement agencies and an understanding of legal procedures
Sharp attention to detail with the ability to translate complex data sets into strategic recommendations and measurable outcomes
An outstanding communicator capable of influencing stakeholders across global locations and presenting high-level narratives to the executive suite
The ability to remain calm and decisive in high-pressure, ambiguous, or emergency situations
Preferred
Advanced degrees or relevant professional certifications such as Certified Fraud Examiner (CFE), CPP, or similar investigative credentials
A background in two-sided marketplaces or mobility platforms with a deep understanding of the unique risks associated with both supply (hosts) and demand (guests)
Direct experience leveraging risk-specific data and tools including skiptracing software, telematics, and specialized vehicle recovery services
Benefits
Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company
Turo
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$591.82MKey Investors
G SquaredAllen & Company,Manhattan Venture Partners (MVP)IAC
2023-03-15Secondary Market· $67.5M
2022-03-21Series Unknown· $35.17M
2020-02-05Series E· $30M
Leadership Team
Andre Haddad
CEO and All Star Host
Brian Beaver
Senior VP of Design
Recent News
2026-01-16
2026-01-05
Company data provided by crunchbase