Minnesota Judicial Branch · 18 hours ago
Court Operations Manager, Ramsey County, Customer Service Unit
15 West Kellogg Boulevard, St Paul, MN, 55102, US
Full-time
Hybrid
Mid, Senior Level
$40.08/hr - $62.14/hr
4+ years expThe Minnesota Judicial Branch is seeking a Court Operations Manager for the Customer Service Unit. This role involves managing Criminal and Traffic Court Customer Service Operations, supervising staff, and ensuring efficient workflows and compliance with judicial policies.
Law EnforcementLegalProfessional Services
Responsibilities
Directly supervises, through subordinate staff, all customer service and financial activities of the criminal division in a large branch court and high-volume court division. Directs, oversees, and coordinates the work of subordinate staff of the unit
Supervises court customer service counters and phones at the Kellogg Courthouse/City Hall, Law Enforcement Center and Suburban Courthouse
Manages Hearing Officer operations
Participates in strategic planning for the department and implements plans where appropriate
Directs workflow within the unit to ensure work is evenly distributed, priority work is handled promptly, and deadlines are met
Develops, recommends, and implements new policies and procedures to comply with current statutes and regulations as they pertain to the division; and simplify work processes to improve efficiency
Provides orientation, training and mentoring to staff members regarding new rules, legislation, branch initiatives, and projects
Interprets statutes, rules, and orders and provides process direction and/or recommendations
Supervises the preparation and timely dispatch of statistical reports, state and county financial reports as may be required or requested
Project management and implementation for customer-service related initiatives and new technologies
Manages, directs, and coordinates work through subordinate staff responsible for financial transactions and reporting, hearing office operations, and customer service access throughout Ramsey County
Oversees the day-to-day operations of customer service, ensuring accurate, timely and efficient customer services
Directs and balances workflow to ensure equitable and efficient distribution of work, timely handling of priority matters, and compliance with statutory and court-ordered deadlines
Serves as liaison between the court and justice agencies. Including law enforcement, city prosecutors and county attorney office regarding financial and operational workflows
Supervises the preparation of court records, documents, and information for distribution to the general public, partner agencies, and judges. Monitors data processing for accuracy
Manage the Hearing Office, ensure efficient and accurate hearing and case processing. Provide statistical analysis of Hearing Office operations; provide recommendations for changes and/or expansion
Participates in strategic planning for the division and implements approved initiatives related to customer service
Develops, recommends, and implements policies and procedures to comply with statutes, court rules, and judicial orders
Provides leadership and guidance to staff regarding new legislation, court rules, and procedural changes impacting customer service
Reviews performance, backlog, and exception reports; identify trends and implements corrective action as needed
Oversees staffing functions including hiring, training, evaluation, discipline, and development of subordinate employees
Coordinates with district leadership and State Court Administration on technology initiatives, court processes and data integrity
Qualification
Required
Graduation from an approved high school or equivalent
Minimum of four years of experience supervising and leading staff
Minimum of four years of experience in customer service environment
Experience working in court administration, court operations, or legal setting, particularly in criminal justice field
Proficiency with Microsoft Word, Excel, SharePoint, and Outlook
Demonstrated ability to exercise independent judgement and manage complex operations
Experience working in an environment managing multiple competing demands
Thorough knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the court area of assignment
Thorough knowledge of the organization, operations, functions, and scope of authority of customer service and hearing officer operations
Thorough knowledge of effective supervisory and management techniques
Thorough knowledge of financial and accounting techniques and policies including grant management
Ability to make decisions in accordance with laws, regulations and departmental policies and procedures
Ability to maintain a variety of complex records and prepare reports from such records
Exceptional customer-service related skills, including de-escalation techniques and the ability to explain complex concepts in understandable manner
Ability to plan, assign and supervise work of subordinate employees engaged in a variety of activities
Ability to express ideas, concerns and recommendations concisely and clearly, orally and in writing
Demonstrated adaptability and proficiency in the use of technology systems and applications
Strong problem-solving skills and the ability to manage competing priorities and deadlines
Ability to establish and maintain effective working relationships with others
Preferred
Bachelor's degree in organizational management, leadership, public administration, criminal justice, business administration, management, law, or a related field
Experience working with Minnesota Judicial Branch technology systems, including MNCIS
Experience in project management
Experience leading team through operational or structure changes
Benefits
Health and wellness benefits
Enhanced fertility benefits
Short- and long-term disability
Pension
Paid parental leave
Tuition reimbursement
Company
Minnesota Judicial Branch
Minnesota Judicial Branch is a court that provides legal and law solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cheresa Gilbert
HR Business Partner
Sarah Gregor
Human Resources Business Partner
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