CapsLock · 9 hours ago
IT Director
United States
Full-time
Remote
Director/Executive
8+ years expCapsLock is a global IT marketing company that pioneers unique, scalable customer acquisition solutions for B2C clients. The IT Director will be responsible for building a scalable, reliable, and secure technology foundation for CapsLock's internal products, leading senior technical leaders, and ensuring high-quality delivery across engineering and AI/R&D.
Marketing & Advertising
Responsibilities
Lead and develop the technology organization through senior leaders
Build a high-performance engineering culture based on innovation, continuous improvement, technical excellence, accountability and AI-driven mindset
Partner tightly with the Product Director to align product vision, technical strategy, capacity planning, and quarterly delivery commitments
Collaborate with executive leadership on strategy, prioritization, and investment decisions (people, tooling, infrastructure)
Create a transparent reporting rhythm for stakeholders
Define and drive a multi-year technology strategy
Establish an engineering operating system: planning cadence, execution rituals, delivery metrics, decision logs, and cross-team coordination that scales
Own the technical roadmap alongside Product
Make pragmatic build-vs-buy decisions; evaluate vendors and technologies with a clear ROI and long-term maintainability lens
Implement agile methodologies
Ensure security, compliance, and risk management across all IT systems
Ensure predictable, high-quality delivery across Engineering and AI/R&D
Set standards for product specifications handoff, technical design reviews, estimation, and quality gates
Improve engineering throughput and quality using measurable indicators and targeted improvements
Champion pragmatic documentation
Lead QA strategy through the Head of QA
Implement reliability practices
Own release governance and staged rollouts
Guide the AI Team to deliver production-grade AI capabilities, moving from prototypes to reliable systems
Partner with Product to identify high-leverage AI opportunities and deliver measurable impact
Set responsible AI practices: data privacy, model governance, human-in-the-loop controls where appropriate, and ongoing quality monitoring
Shape org design and hiring plans to support growth
Coach and mentor leaders; establish career ladders and performance expectations that retain top talent
Create a learning culture
Qualification
Required
8+ years of experience in software engineering, including 4+ years in senior leadership roles (Director/Head/Engineering Manager leading managers)
Proven experience leading multiple teams and senior leaders across Engineering, QA, and Security (directly or via strong managers)
Strong background in building and scaling high-availability systems, automation platforms, and data-heavy products with clear performance requirements
Hands-on understanding of modern software architecture (services, APIs, event-driven systems) and pragmatic technical decision-making
Strong DevOps and cloud fundamentals: CI/CD, Infrastructure as Code, containerization, server-less technologies, observability, and operational excellence
Track record of improving delivery predictability and quality through process, metrics, and technical leadership - not bureaucracy
Strong security mindset: experience implementing secure practices and partnering with security/compliance functions
Experience in collaborating with remote teams across different cultures and time zones
Experience with agile methodologies and modern software development practices
Preferred
Experience with performance marketing ecosystems (Meta, Google, TikTok) and the realities of CPA/ROAS optimization, pacing, and attribution
Experience with AI/ML technologies and implementing AI-driven solutions
Knowledge of marketing technology platforms and digital marketing ecosystem
Experience with cloud infrastructure and microservices architecture
Experience with data platforms (lake/warehouse, ELT pipelines, event tracking, data contracts) and analytics governance
Familiarity with common stacks used for high-scale web services and data products (e.g., PHP, Node.js, Go; PostgreSQL or similar)
Professional degree in Computer Science, IT, or related field: bachelor degree, master degree, MBA, etc
Benefits
Remote Work - we are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact.
Paid Time Off - work-life balance matters to us, and we support it with paid time off for rest, personal time, or simply doing what makes you happy.
Unlimited Sick Days - your health matters. Take the time you need to rest and recover - we’ll be here when you’re ready to return.
Ongoing Learning - we believe in curiosity and growth. That’s why we support continuous learning with workshops, online courses, conferences, and certifications.
Home Office - we help you set up your perfect workspace by covering equipment and furniture expenses, so you can do your best work from home.
Co-Working Space - if you sometimes crave a change of scenery or more social interaction, we’ll cover the full cost of a co-working space.
Medical Coverage - we support you and your family with reimbursement for medical insurance and health-related expenses, including dental care and psychological support.
Physical Well-Being - from gym memberships and yoga classes to home workout equipment or even a bicycle, we give you the flexibility to stay active your way.
Fun Stuff - from gaming nights and fitness challenges to annual retreats at world-class resorts, we make sure there’s never a shortage of fun and connection.
Company
CapsLock
CapsLock is a dynamic global company specializing in scalable customer acquisition solutions for our clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase