Sunday River Resort · 17 hours ago
Spa Receptionist
Newry, ME
Full-time
Onsite
New Grad, Entry Level
$15/hr - $18/hrSunday River Resort is seeking a Spa Receptionist for their Jordan Spa, who will serve as the first point of contact for guests. The role involves managing spa appointments, providing exceptional guest service, and supporting the overall operations of the spa.
Hospitality
Responsibilities
Accurately manage spa appointments, including booking, changes, charges, and cancellations
Assist clients in booking appointments and provide recommendations for services and products
Follow standard operating procedures to properly open and close the spa each day
Maintain a clean and professional work environment
Support service providers in ensuring guest accommodation
Possess knowledge about Sunday River and the surrounding area to provide accurate information and directions to guests
Be well-informed about our vendors, spa menu, including seasonal offerings, and proficient in upselling to spa guests
Handle guest questions and concerns professionally and courteously, whether in person, through email, or over the phone
Actively promote current retail or service promotions offered by the spa
Inform guests about resort-wide activities and events
Develop expertise in product offerings to provide knowledgeable recommendations to clients
Available to assist in other hotel departments as directed by management
Qualification
Required
Ability to work nights, weekends, and holidays
Preferred
High school diploma or equivalent
Previous experience in guest service or reception
Proficiency in computer skills, including SpaSoft, Microsoft, and Social Schedules
Benefits
Free Ski Pass and access to other Boyne Resorts
Resort discounts on dining, retail, lodging, and spa
Eligibility for affordable team member housing
Company
Sunday River Resort
Sunday River is located minutes from picturesque Bethel Village in Western Maine's Mahoosuc Mountains.
Founded in 1959
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase