NEOGOV · 5 hours ago
Help Desk Representative
Houston, TX
Full-time
Onsite
Entry Level
1+ years expHarris County is a public employer seeking a Help Desk Representative for the Public Defender's Office. The role involves providing IT support, consultation, and training to attorneys and staff, ensuring the effective use of computer systems and troubleshooting technical issues.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Installs, configures, tests, monitors, and troubleshoots end-user workstations and related hardware and software to maintain required desktop service levels
Performs system administration–related tasks such as imaging and deploying Windows/Microsoft Office 365–based workstations and laptops, and updating inventory assets
Supports and troubleshoots LAN, WAN, and Wi-Fi connectivity issues
Assists in researching and recommending new hardware and software solutions
Accurately documents instances of desktop equipment failure, repair, installation, and removal, and updates directories as needed
Gains a base understanding of PDO applications as they relate to desktop support and troubleshooting
Qualification
Required
Associate degree in Computer Science, Information Systems, or another related field from an accredited college or university
One (1) to two (2) years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products, problem solving/troubleshooting skills
At least one (1) year of customer service experience
Preferred
Bachelor's degree in Computer Science, Information Technology, Electronics, or related field
A+ Certification (or comparable certification)
Three (3) or more years of IT work experience
Experience with asset management systems
Help Desk or technical support experience in local government or law offices
Familiarity with DVR systems for security/surveillance footage retrieval
Experience with A/V conference room setup, troubleshooting, and support
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave
457 Deferred Compensation Plan
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase