Mohawk Global · 11 hours ago
Help Desk Technician
Syracuse, NY, US
Full-time
Onsite
Entry Level
$60K/yr - $60K/yr
1+ years expMohawk Global Logistics is a team of logistics and trade specialists focused on fulfilling supply chain needs. They are seeking a Help Desk Technician to provide technical assistance and support for computer systems, software, and hardware issues, while maintaining a customer service-oriented approach.
Logistics
Responsibilities
Deploy PCs for refreshes and new employees
Maintain IT asset inventory for the organization
Promptly respond to help desk ticket system requests, emails and MS Teams messages from internal staff seeking technical support
Install, configure and repair computer hardware and software
Guide and support users through problem solving processes
Escalate complex issues if/when appropriate
Identify recurring issues and notify the IT team so that errors can be resolved
Notify users of outstanding/prolonged technical issues and cyber security vulnerabilities via company-wide email correspondence
Compose periodic newsletter-type emails regarding relevant technical and semi-technical topics
Qualification
Required
1-2+ years of work experience as an IT Help Desk Technician required
Excellent customer services skills
Knowledge of help desk ticketing systems, Windows operating systems, mobile devices (i.e. iPhone and Android), inventory control and Endpoint Security Software
Strong working knowledge of Microsoft Office suite products (Word, Excel, etc.) as well as MS Teams
Ability to identify, document and promptly troubleshoot user workstation failures in a fast-paced, real-time environment
Ability to develop, write and implement system applications procedures or documentation that provide direction and support to company employees and management
Preferred
Associates degree in Information Technology, Computer Information Systems or other related discipline preferred
Experience working for a medium-sized organization with a multi-office structure preferred
Company
Mohawk Global
Mohawk Global is a team of supply chain and trade specialists dedicated to fulfilling your supply chain needs with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
201-500 employees
H1B Sponsorship
Mohawk Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Gar Grannell
Chairman and Chief Executive Officer
Company data provided by crunchbase