G.Digital · 2 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid LevelG.Digital is a growing SaaS organization delivering complex, data-driven software to enterprise clients, and they are seeking a Technical Support Engineer. The role involves acting as a bridge between customers, engineering, and QA to resolve issues and improve product quality based on customer insights.
Staffing & Recruiting
Hiring Manager
Arron Simmonds
Responsibilities
Triage, troubleshoot and resolve technical support issues
Reproduce defects and document clear steps for engineering handoff
Identify workarounds and reduce unnecessary escalations
Analyse ticket trends, customer usage and data volumes
Produce simple operational reports and insights for internal teams
Raise high-quality Jira tickets for confirmed defects
Work with QA to turn support issues into test cases and better coverage
Qualification
Required
Experience in technical/application/SaaS support
Strong troubleshooting and root cause analysis skills
Comfortable with logs, documentation, and Jira-style ticketing
Analytical mindset with an interest in trends and reporting
Clear communicator who can work across support, engineering and QA
Company
G.Digital
G.Digital is a specialist tech recruitment agency on a mission to close the gender gap in tech.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase