Acxiom · 3 hours ago
Customer Success Manager (Adobe Practice)
United States
Full-time
Remote
Entry, Mid Level
2+ years expAcxiom is a company specializing in client relationship management and consulting engagements. The Customer Success Manager (Adobe Practice) is responsible for supporting client Value Realization initiatives and ensuring measurable business outcomes through effective stakeholder engagement and value measurement techniques.
AnalyticsBig DataDirect MarketingEmail MarketingInformation TechnologyPrivacySaaSSoftware
Responsibilities
Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities
Able to drive the Relationship Leader translation of client strategic goals into measurable value outcomes and success metrics
Demonstrates deep understanding of customers' business processes, organizational culture, success challenges, and value drivers
Manage account relationships with appropriate client stakeholders, providing regular status updates on value realization progress
Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestones
Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives
Proactively identify and communicate value realization opportunities and risks to client
Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value
Ability to communicate effectively across multiple client constituencies to support Value Realization objectives and organizational change
Ability to engage business sponsors and executive stakeholders to drive adoption and realize targeted business outcomes
Take and distribute meeting notes and value realization reports after all client interactions, and follow through on success plan execution
Grow client relationships in terms of value delivery, satisfaction, and long-term strategic partnership
Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy
Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines
Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers
Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills
Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards
Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools
Qualification
Required
2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings
Experience with Value Realization methodologies, ROI measurement, or business outcome tracking
Conducting client workshops and stakeholder sessions to define success criteria and value metrics
Basic understanding of business case development and value measurement frameworks
Client relationship management and stakeholder engagement experience
Success plan development and execution
Understanding of consulting delivery methodologies and client engagement processes
Experience with customer success platforms (e.g., Gainsight) and measurement tools
Strong analytical skills with the ability to translate data into actionable insights
Preferred
Bachelor's Degree Desired
Understanding of change management principles and adoption methodologies
Experience in client budget management and commercial discussions
Company
Acxiom
Acxiom is a SaaS-based company providing enterprise data analytics to fuel data-driven results.
1001-5000 employees
H1B Sponsorship
Acxiom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (31)
2023 (16)
2022 (26)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-01Private Equity
1983-12-23IPO
Leadership Team
Bryan Donovan
SVP, Data Strategy, Acquisition & Partner Products
Christian Peck
VP & Managing Director
Recent News
2025-11-08
2025-11-05
2025-11-03
Company data provided by crunchbase