SSR Total IT · 3 hours ago
IT Engineering Practice & Delivery Leader
Milwaukee, WI
Full-time
Onsite
Senior Level
7+ years expSSR Total IT is a growing Managed Service Provider based in the Milwaukee metro area, supporting small to mid-sized businesses across various IT services. They are seeking a technical Engineering Practice & Delivery Leader responsible for the end-to-end delivery of IT initiatives while providing operational oversight of Engineering scheduling, capacity planning, and departmental performance.
Business IntelligenceData VisualizationInformation TechnologyOutsourcing
Responsibilities
Support proposal development and create execution-level project plans (scope, phases, timelines, assumptions, dependencies, and resourcing)
Manage a portfolio of 30–40+ concurrent infrastructure, onboarding, and security projects
Support SSR’s standard project delivery process, including:
Coordinating handoffs between Sales, Engineering, CSMs, vendors, and clients
Identifying and managing risks, issues, and change requests; driving approvals and adjustments
Facilitating project status meetings and delivering clear, accurate stakeholder communication
Maintaining project documentation, schedules, and reporting
Ensuring proper project closeout, including documentation, billing true-ups, and client handoff
Maintain awareness of project profitability, utilization, and margin impact
Lead employee management and professional development within Engineering
Own and enforce Engineering standards, including:
Preventive maintenance and disaster recovery
Security frameworks (CMMC, ITAR, NIST)
Cloud standards (Azure)
Manufacturer and vendor best practices
Department SOPs and documentation
Provide oversight of Engineering scheduling, capacity planning, and workload prioritization
Assist in balancing project work and managed services demands
Act as a technical planning escalation point and vCIO-level resource
Drive continuous improvement in project planning, staffing, QA/QC, and execution quality
Support environment reliability through quality reviews and occasional onsite visits
Qualification
Required
Bachelor's degree in a related field or equivalent practical experience
7+ years of progressive IT experience with a strong foundation in systems and infrastructure engineering
3–5+ years leading technical projects, delivery efforts, or cross-functional teams within an IT services or MSP environment
Broad technical proficiency across infrastructure, networking, cloud platforms (Azure), and security fundamentals
Ability to manage multiple concurrent initiatives in a fast-paced, multi-client setting while maintaining delivery quality
Demonstrated leadership capability, including influencing outcomes across teams without direct authority
Strong communication, organization, and problem-solving skills when working with technical teams, leadership, and clients
Preferred
A career path that evolved from hands-on engineering into ownership of delivery execution and people leadership
The ability to convert scoped opportunities into realistic, executable delivery plans and lead them to completion across competing priorities
Depth in delivery frameworks and methodologies, supported by PM certifications (PMP, CAPM, CSM) or equivalent applied experience
Business-minded approach to delivery, with clear awareness of utilization, margin impact, and resourcing tradeoffs
Experience operating as a trusted delivery leader for small to mid-sized business clients, balancing technical credibility, client communication, and accountability for outcomes
Benefits
401(k) + Profit Share + Quarterly Bonus Program (SSR Share)
Health, Dental, Vision, Life & Disability Insurance
PTO & Paid Holidays
Training and Professional Development
Company
SSR Total IT
SSR is Wisconsin’s top IT Managed Services Provider (MSP).
51-200 employees
H1B Sponsorship
SSR Total IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Sarit Singhal
CEO & President
Scott Brys
Vice President & CTO
Company data provided by crunchbase