Epic Staffing Group · 3 days ago
Manager of Client Services
United States
Full-time
Remote
Mid Level
$100K/yr - $110K/yr
4+ years expEpic Staffing Group is a dynamic organization focused on innovation and collaboration in the healthcare and life sciences sectors. The Manager of Client Services will oversee a team of Client Service Managers, guiding them to achieve targets and enhance client relationships while driving business growth.
Biotechnology
Responsibilities
Lead and support the Client Services team and supporting functions, overseeing daily operations and coordinating efforts to ensure alignment with organizational goals and adherence to established processes and standards
Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members
Motivate the team to achieve targets in interviews, placements, and revenue, supporting divisional goals
Provide ongoing support and guidance to the team, including assistance with escalated scenarios
Oversee processes and proactively identify opportunities for improving efficiencies and processes
Ensure team compliance with process guidelines, documented SOPs, and departmental requirements
Conduct system audits to maintain compliance with established requirements and metrics
Collaborate with peers and leaders across teams to establish and nurture partnerships and business relationships
Prepare periodic reports to track sales volume, potential sales, and areas for client base expansion
Qualification
Required
Four years of experience in Client or Account Management, focusing on Relationship and Inside Sales functions
Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job's impact to the organization
Make quality decisions and meet timeliness of those decisions
Engage others for input, contribution, and shared responsibility for outcomes
Present self as a positive representative of the organization
Establish rapport and maintain mutually productive relationships
Create a motivating climate, achieve teamwork, train, and develop, measure work in progress, take corrective action
Collaborate with others to achieve shared goals
Engage effectively in dialogue
Preferred
Prior staffing experience preferred
Benefits
401K with Competitive Company Matching
FSA and HSA Plans
Financial Planning Assistance
Educational Assistance
Vacation and Time Off
Generous PTO Policy
Paid Parental Leave
Twelve Annual Paid Holidays
Active Employee Engagement Programs
Cellphone Stipend
Technology Stipend (for hybrid/remote positions)
Diversity, Equity, Inclusion, and Belonging Program
Some positions may be eligible for hybrid or remote work
Professional Development
Charitable Matching
Medical, Dental, Vision, and Hearing Benefits
Navigate Health and Wellness Programs
Employee Assistance Program (EAP)
Life and Disability Insurance
Pet Insurance
Company
Epic Staffing Group
Epic Staffing Group is a diversified national provider of outsourced employment to the biopharmaceutical and healthcare industries.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-04-18Acquired
Leadership Team
Erik Miller
Chief Financial Officer
Christian True
Chief Strategy Officer (CSO)
Recent News
Company data provided by crunchbase