Fiserv · 1 day ago
Technical Writer- Digital Content
Lake Mary, FL
Full-time
Onsite
Mid, Senior Level
4+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. They are seeking a Technical Writer for Digital Content to create and maintain high-quality technical publications and instructional content that enhance user experience and support product users and developers.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Translate complex technical information into client‑facing documentation and developer references (digital release notes, user guides, online help, procedures, API docs) and validate accuracy with product and engineering teams
Design and develop engaging instructional materials and learning solutions (eLearning, instructor‑led, blended) using instructional design principles and adult learning theory
Develop and maintain API documentation and developer examples, including code samples and usage guidance that enable a high‑quality developer experience
Author and publish content using enterprise authoring and publication tools, apply single‑source/DITA/XML practices, manage source content in version control, and use generative AI as a copilot where appropriate
Work within Agile delivery teams to prioritize documentation tasks, integrate content work into release cycles, evaluate training effectiveness through metrics and feedback, and iterate content accordingly
Qualification
Required
4–6 years as a Technical Writer or Information Developer producing product documentation and API references, including at least 3 years specifically authoring API/developer reference materials
Authoring/publication tool proficiency: MadCap Flare (v11+) ≥3 years, Adobe FrameMaker (v11+) ≥3 years, Microsoft Office 365 & Adobe Acrobat ≥4 years; plus ≥2 years' familiarity with CMS, JIRA, and Confluence
Structured content and web skills: DITA/XML single‑source publishing ≥2 years, HTML & CSS ≥2 years, and ≥2 years using version control to manage source content and developer‑facing code examples
Education and learning/AI: Bachelor's degree (or equivalent) in Technical Communication, English, Computer Science, or related field; eLearning Development tools (Articulate/Captivate) ≥2 years; Agile/sprint integration experience ≥2 years; generative AI tools used as copilot ≥1 year
Preferred
Digital content publishing and lifecycle management experience ≥2 years
Experience with Content Management Systems for digital publishing workflows ≥2 years
Experience designing content taxonomy or automation for publishing pipelines ≥1 year
Benefits
Comprehensive benefits package
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
Crowdfund Insider
2026-02-05
2026-02-03
Company data provided by crunchbase