Burroughs, Inc. · 18 hours ago
Technical Trainer
Elmhurst, IL
Full-time
Onsite
Mid Level
$65K/yr - $85K/yr
3+ years expBurroughs, Inc. is a company with over 138 years of innovation and service excellence, specializing in technology solutions for financial institutions and retailers. The Technical Trainer is responsible for delivering technical training on Burroughs supported products to both internal and external customers, as well as developing training content to enhance customer understanding and product usage.
Information Technology
Responsibilities
Evaluates and recommends field operations technical skills development solutions and training systems
Delivers technical training to internal and external customers on the operation and maintenance of Burroughs Supported products as needed
Develops technical training materials to support internal and external customer needs
Provide support to field operations for the installation and set-up of Burroughs supported products
Maintain Training records and communicate student progress to managers as needed
Maintain Training equipment and Test models used in classes
Learn new products and develop training materials and classes to support changes in Burroughs Supported products and business
Qualification
Required
High School diploma and a minimum of 2 additional years of education in a technical/engineering discipline from an accredited institution or service school
Minimum 3 years' experience in the installation, repair, and/or maintenance for hardware and software on Burroughs supported products including Sorters, ATMs, Currency Recyclers, Smart Safes, PCs and related software applications
Experience in the installation, repair, and/or maintenance of products and related electronic/electro-mechanical devices may be an acceptable substitute
Strong customer service and interpersonal relationship skills required
Excellent written and oral communication skills a must
Ability to communicate complex processes to technical and non-technical audiences required
Strong planning, organizing, and leadership skills required
Must be able to learn new processes and products quickly
Proficient in the use of Microsoft Office applications to include: Outlook, Word, Excel, and PowerPoint
Fundamental understanding of adult learning theory and principles
Must have ability to travel nationally as required
Must be able to lift and/or move objects up to 50 pounds
Required to reach, kneel, stoop, climb and/or balance
Preferred
Previous experience in the field of technical training a plus
Company
Burroughs, Inc.
Burroughs is the largest independent service partner (ISP) for the full lifecycle management of payment and transaction automation, unattended self-service technology, robotic automation systems, and connected IoT technologies in North America.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-06Acquired
Leadership Team
Steve Tucker, CPA
Chief Financial Officer
Dan Fechalos
Chief Operating Officer
Recent News
PR Newswire
2025-07-25
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2025-07-25
2025-07-25
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