SugarCRM · 7 hours ago
Technology Operations Excellence Director
Denver, CO
Full-time
Hybrid
Director/Executive
$136K/yr - $150K/yr
8+ years expSugarCRM is a company dedicated to providing innovative customer relationship management solutions. The Technology Operations Excellence Director will drive financial and operational discipline across technology functions, partnering with various leaders to enhance cost transparency and decision-making.
Cloud ComputingCommunitiesConsultingCRMEnterprise SoftwareLead ManagementProduct ManagementSoftwareTraining
Responsibilities
Lead the FinOps framework for cloud spend, providing visibility into usage, trends, and optimization opportunities across AWS and related services
Partner with Cloud Operations and Engineering leaders to identify and drive cost optimization initiatives while preserving performance, reliability, and scalability
Establish consistent operational metrics, dashboards, and reporting to improve transparency and decision-making within the CTO organization
Provide data-driven insights to support capacity planning, prioritization, and investment tradeoffs across engineering and cloud functions
Enable operational excellence by identifying process inefficiencies and supporting continuous improvement initiatives
Collaborate with Finance and FP&A by supplying accurate inputs related to cloud and technology operations; FP&A retains ownership of company-wide OpEx reporting and budgeting
Communicate complex technical and financial information clearly to technology leadership and executives
Qualification
Required
8+ years of experience in technology operations, FinOps, cloud financial management, or operational excellence roles
Strong hands-on experience with AWS and cloud cost management practices
Proven ability to partner effectively with senior technical leaders without direct ownership of teams or infrastructure
Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex technical and financial data
Excellent written and verbal communication skills, with experience presenting to executive audiences
Ability to thrive in a fast-paced, dynamic, and evolving technology environment
Collaborative, structured, and detail-oriented approach to driving operational discipline
Preferred
FinOps Certified Practitioner or equivalent experience
Experience supporting globally distributed engineering or cloud operations teams
Familiarity with DevOps, cloud architecture concepts, and modern delivery pipelines (from an enablement perspective)
Background in building executive dashboards and operational reporting frameworks
Benefits
Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!
Company
SugarCRM
SugarCRM is a platform do the work—no blind spots, no busy work, and no roadblocks.
501-1000 employees
H1B Sponsorship
SugarCRM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (6)
2021 (12)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$123.09MKey Investors
Accel-KKRGoldman SachsNew Enterprise Associates
2018-08-15Private Equity
2015-09-30Secondary Market
2015-01-29Convertible Note· $3.57M
Leadership Team
David T. Roberts
Chief Executive Officer
Christian Wettre
SVP and GM, Sugar Platform
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Company data provided by crunchbase