RR Donnelley · 21 hours ago
Workflow Coordinator (1st Shift Available)
Wheeling, WV
Full-time
Onsite
Mid Level
$19/hr - $22.50/hrRR Donnelley is a global business support services company with a strong legacy of over 200 years. They are seeking a Document Production Workflow Coordinator to deliver exceptional customer service by providing timely and accurate document production, while also training team members and coordinating workflow within a shift.
Marketing & Advertising
Responsibilities
Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues
Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
Detects formatting and compositional errors in documents; verifies citations are properly formatted
Checks corrected proofs of documents against mark-up for comparison and quality assurance
Adheres to and monitors team members’ adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources, with an understanding of the client's business environment
Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
Trains more junior staff members, as needed
Communicates with manager and/or client on job or deadline issues in a timely and professional manner
Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Facilitates team’s adherence to company policies (conduct, attire, performance, attendance)
Works collaboratively, demonstrating open and flexible communication, within and across team members
Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Qualification
Required
Advanced ability to assess documents, has a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters
Advanced software aptitude in those programs used for document production
Speed and accuracy in a high-volume, high-pressure production environment
Ability to intake work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester
Ability to prioritize work requests across team and coordinate/balance multiple projects based on experience and following established guidelines
Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
Detects formatting and compositional errors in documents; verifies citations are properly formatted
Checks corrected proofs of documents against mark-up for comparison and quality assurance
Adheres to and monitors team members' adherence to formatting standards, utilizing generally accepted proofreading marks and use of standard reference resources
Demonstrates proper professional expectations for team members when dealing with client requesters and client work requests, including meeting deadlines and delivering high-quality work
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
Facilitates focus and coordination on and between shifts in the production of deliverables to the client in order to meet or exceed the client's expectations for quality, timeliness and service
Trains more junior staff members, as needed
Communicates with manager and/or client on job or deadline issues in a timely and professional manner
Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Facilitates team's adherence to company policies (conduct, attire, performance, attendance)
Works collaboratively, demonstrating open and flexible communication, within and across team members
Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
Interact with clients in person, over the phone or electronically
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Benefits
Medical
Dental
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Other voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
Founded in 1864
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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2023-07-19
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