Pride Health · 8 hours ago
Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $25/hrPride Health is hiring a Customer Care Representative II to support our client’s medical facility. The role involves handling health-related customer inquiries and providing professional customer service while maintaining confidentiality.
Health CareHuman ResourcesInformation Technology
Hiring Manager
PRAVEEN KUMAR
Responsibilities
Supports assigned client group(s) performing moderate complexity health related customer excellence activities
Typically makes moderately complexity, outbound, health related customer calls following set scripts, procedures
Maintains complete customer/patient confidentiality for all health, personal and other customer information
Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service
Qualification
Required
Supports assigned client group(s) performing moderate complexity health related customer excellence activities
Typically makes moderately complexity, outbound, health related customer calls following set scripts, procedures
Maintains complete customer/patient confidentiality for all health, personal and other customer information
Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information
Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto, home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
Company data provided by crunchbase