Deloitte · 19 hours ago
Oracle HCM Tech Lead - Project Delivery Specialist
Cincinnati, OH
Full-time
Hybrid
Senior Level
5+ years expDeloitte is a leading professional services firm, and they are seeking an experienced Oracle HCM Tech Lead - Project Delivery Specialist. The role involves leading application support for Oracle HCM Cloud, managing incident and change management, and collaborating with various teams to ensure data quality and process integrity.
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Responsibilities
Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Global HR, Core HR, Absence, Benefits, Talent, Recruiting, Security; Payroll if in scope)
Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence. Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development
Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness
Oversee Oracle quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation
Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations)
Coordinate security administration: role-based access, segregation of duties (SoD), audit evidence, and access reviews. Partner with HR, Payroll, Finance, and IT to ensure data quality and process integrity (hire-to-retire, time-off, benefits events, talent cycles)
Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics)
Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation
Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation
Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
Qualification
Required
5+ yrs experience supporting Oracle HCM Cloud in a production environment with responsibility for incident/problem/change practices
Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes
Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model
Familiarity with testing practices (smoke/regression/UAT) and environment coordination
Strong stakeholder management, communication, and escalation judgment. Limited immigration sponsorship may be available
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Hybrid Role - 2 days on-site
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
H1B Sponsorship
Deloitte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (6871)
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2023 (5604)
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2020 (10388)
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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