Metropolitan Transportation Authority · 1 day ago
Operations Analyst – HR Employment Testing – (Represented)
New York, NY
Full-time
Onsite
Mid Level
$45K/yr - $60K/yr
3+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment Testing areas.
Transportation/Trucking/Railroad
Responsibilities
Gather, validate, and maintain data and other transaction inputs
Gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index, and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
Integrate across BSC teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor
Perform/support cyclical processing and period end activities
Complete assignments as delegated by the supervisor
Comply with MTA and BSC policies, practices, and procedures
Develop and update operating procedures and training materials as needed
Understand the MTA and BSC vision, including how individual responsibilities fit into the long-term strategies
Track and report the status of work
Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
Support other team members as appropriate
Ensure that all assignments are completed with the highest quality and within the agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc
Adhere to the team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify and document input to the knowledge management tool
Administer testing operations for Metro-North, MTA Police, MTA Audit & MTA Inspector General
Assist with interpreting the Agency testing needs
Prepare for exam, including reviewing booklets, & supporting document validation
Follow up on customer inquiries, perform research, and resolve issues
Update testing material, including answer keys and test grading software
Make transaction entries in PeopleSoft and the service request management tool
Assist with audits for various exams and the grading system
Gather, validate, and maintain data and other transaction inputs; gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index, and review scanned documents and forms
Receive, analyze, research, and seek a resolution to assigned customer inquiries
Document, research, and resolve basic issues and errors as assigned
Perform/support cyclical processing and period end activities
Complete assignments as delegated by the supervisor; support other team members as appropriate
Maintain an appropriate level of process, functional, and technical knowledge and participate in training
Ensure that all assignments are completed with the highest quality and within the Service Level Agreement
Identify continuous improvement initiatives as assigned; participate in user groups as necessary
Run reports to manage, monitor, and provide HR metrics
Qualification
Required
Possess specific work experience for HR Employment
Working knowledge and use of PeopleSoft or related database software
Ability to work in a team environment
Ability to process requests consistently with general supervision
Ability to assess problems and promptly resolve or identify an appropriate team to resolve
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
Strong time management skills and the ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Must be willing and able to lift up to 30 pounds
Ability to travel to multiple locations
Ability to operate testing equipment
High School Diploma or GED
HR Employment Testing or related area (scheduling test candidates, administering tests, processing, and calculating test scores, generating test letters and reports, etc.)
Minimum three (3) years of experience in HR, Employment data processing, or other related area
Preferred
Understanding of MTA HR policies and procedures
Familiarity with performance metrics and the ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
Bachelor's degree or Associate's degree with relevant experience in Business or related field
Shared Services experience
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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