American Airlines · 17 hours ago
Training Delivery Manager
Fort Worth, TX
Full-time
Onsite
Senior Level
5+ years expAmerican Airlines is a leading airline company seeking a Training Delivery Manager to ensure excellence in training delivery across various operational areas. The role involves leading teams, optimizing training resources, and collaborating with cross-functional teams to maintain high operational standards and drive innovation in training delivery.
AerospaceAutomotiveTransportationTravel
Responsibilities
Lead a team of Team Leads overseeing domestic and international corporate instructors for Airports, Contact Centers, and Cargo training delivery
Coach Team Leads to optimize schedules, logistics, and instructor assignments while fostering a positive, high-performance culture
Provide coaching and conduct classroom evaluations to ensure facilitation excellence and instructor development
Implement structured onboarding, course qualification, and certification frameworks to maintain consistency and readiness across instructional teams
Ensure efficient utilization of instructional resources, balancing operational priorities with training capacity
Collaborate with station leadership and cross-functional teams to align training delivery with regulatory, operational, and customer experience standards
Define and monitor KPIs; maintain dashboards to track training effectiveness, instructor performance, and learner outcomes
Analyze performance data to identify trends, address gaps, and adapt delivery models to evolving business needs
Drive innovation in training delivery through digital platforms, AI-enhanced learning tools, and immersive simulations
Manage cross-functional training projects using Agile or PMI-based methodologies to ensure timely execution and measurable impact
Foster a culture of continuous improvement, customer-first thinking, and operational readiness through strategic training initiatives
Qualification
Required
Bachelor's Degree or equivalent experience
5+ years in training delivery, instructional leadership, or customer care operations
Proven ability to lead and develop geographically dispersed teams
Strong track record of relationship management and cross-functional collaboration
Excellent communication skills across presentations, briefings, and meetings
Ability to manage multiple priorities and make sound decisions under pressure
High level of resilience and adaptability in fast-paced environments
Certification in training delivery or instructional facilitation (e.g., ATD, CPTD, or equivalent)
Skilled in defining and analyzing KPIs to measure training effectiveness
Expertise in managing complex projects with multiple stakeholders
Comfortable driving change and continuous improvement in training delivery
Familiarity with blended learning and digital tools
Proficient in Microsoft Office Suite and collaboration tools (e.g., Asana)
Preferred
Experience supporting frontline airport, contact center, and cargo teams
Background in developing training strategies or managing training programs
Familiarity with airport, cargo, and customer service policies and systems
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
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