Cypress HCM · 21 hours ago
Service Desk Specialist
Charlton, MA
Contract
Onsite
New Grad, Entry Level
$38/hr - $40/hrCypress HCM is a growing global company in the medical equipment industry, and they are seeking a Service Desk Specialist to provide technical support. The role focuses on deskside support and resolution of incidents/service requests, as well as conducting problem management and creating solution documentation.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Brianna Fugere
Responsibilities
The Support Specialist will act as the second level of contact for handling business partners technical support issues. The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service
The Support Specialist will conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use
Qualification
Required
Familiar with ITIL processes and framework. ITIL v3 or 2011 certification
Associates Degree or equivalent experience
Help Desk and/or Desktop Support technical certification
Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware
Advanced knowledge of desktops and laptop hardware
Working experience with peripherals such as printers and desk phones
Demonstrated flexible approach to an ever-changing environment
Preferred
Scripting knowledge a plus
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase