Octapharma Plasma, Inc. · 1 day ago
Director, Operations Design and Analytics
Charlotte, NC
Full-time
Onsite
Director/Executive
8+ years expOctapharma Plasma, Inc. is a growing company that offers career-development potential and professional opportunities. They are seeking a Director of Operations Design and Analytics to set the operating vision, manage KPIs, and lead a high performing team while ensuring consistent execution across the organization.
BiotechnologyHealth CarePharmaceutical
Hiring Manager
Lindsy Wright
Responsibilities
Set the operating vision and priorities for the department and align with other partner areas
Own KPI definitions, data governance, and forecasting models for capacity, demand, and staffing risk, including early warning indicators for performance risk and SOP non adoption
Lead the center tiering methodology; refresh tier placement, size opportunities, and establish targets and timelines tied to business outcomes
Direct root cause analysis and develop standardized playbooks, SOP inputs, and clear acceptance criteria for each deployment
Produce operating content and change plans (audience, messages, timelines, adoption checkpoints) that enable consistent execution
Govern the Operations SharePoint, templates, dashboards, and best practice libraries in partnership with Data Engineering/IT
Run the performance governance rhythm, monthly performance checks and quarterly reviews, and track benefits Time Impact & Lost Time (TILT)/ROI, risks, and dependencies
Build and lead a high performing team; set objectives, coach talent, manage budget, and develop succession for critical roles
Partners with the Deployment & Support team to ensure solution feasibility, readiness, and field capacity; incorporate field feedback to refine tools and guidance
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business Management, Operations Management, Information Systems, Analytics, or a related field
In Lieu of a Bachelor's degree, a minimum of eight (8) years of progressive experience in operations strategy, analytics, or performance management, including three (3) or more years leading a multidisciplinary team and implementing enterprise strategies
Proficiency with modern analytics and visualization tools (e.g., Power BI) and working knowledge of SharePoint, Smartsheet, and Microsoft 365
Advanced forecasting, modeling, and statistical analysis capabilities; ability to translate complex analyses into clear operating guidance
Strong executive communication and presentation skills; adept at creating board ready materials and performance dashboards
Change leadership skills in matrixed environments; able to set direction, secure alignment, and drive adoption at scale
Skilled in program governance, including benefit tracking (TILT/ROI), risk management, and dependency planning
Advanced knowledge with SOP design, standardized work, and best practice library management in regulated environments
Knowledgeable in data quality and data governance; skilled in establishing KPI definitions and data controls
Preferred
Master's degree
Lean, Six Sigma, or equivalent certification
Company
Octapharma Plasma, Inc.
About Us: Octapharma Plasma, Inc. helps change lives through the incredible power of plasma donation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Judy Smith
COO and EVP
Barry Pomeroy
Vice President - Finance
Recent News
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2025-09-26
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