Ilitch Companies · 16 hours ago
Customer Service Representative
Orlando, FL 32837
Full-time
Onsite
New Grad, Entry Level
0+ years expIlitch Companies is a company that invests in its future by investing in its colleagues. They are seeking a full-time Customer Service Representative for their Orlando Distribution Center to provide professional and prompt service to customers, handling duties including order taking, customer complaints, and delivery appointments.
Food and BeverageHospitalityTravel
Responsibilities
Ensures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items
Processes labels and generates pick lists as needed
Contacts all stores on call list and enters customer orders daily
Continuously keeps updated with product knowledge and current marketing programs to effectively assist the customer
Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner
Processes accurate orders, billing and check remittance for Pizza Kits
Daily scanning of Proof of Delivery (POD) invoices
Ensures credit memos are issued in a precise and timely manner
Schedules receiving appointments
Qualification
Required
High school diploma or equivalent
Minimum 6 months' quick service restaurant operations experience or similar experience preferred
The ability to type at least 60 words per minute
Proficient with Windows and basic data processing
Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types of customers who contact the customer service team
Demonstrated ability to listen, ask questions, follow-up, and address client concerns
Customer focused attitude with excellent phone etiquette and experience dealing with frustrated or difficult customers
Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive
Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently
Proven ability to function in a team environment, supporting team members when needed
Evidence of ability to use proper English, spelling, grammar and punctuation when taking comments from customers, entering comments into computer and producing customer response letters
Ability to collect and tabulate historical data
Experienced in multitasking in a fast-paced environment
Preferred
Customer call center experience
Benefits
Family-oriented atmosphere that promotes growth from within
Clean, safe, climate-controlled warehouse
Unlimited Referral Bonuses
Paid Time Off available upon hire
Medical, Dental, Vision Insurance, Etc.
401(k)- with Company Match after 6 months
Company
Ilitch Companies
The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Fisher
Chief Financial Officer
Patrick Rubens
Compensation Business Partner
Recent News
Crain's Detroit Business
2024-05-21
Company data provided by crunchbase