OPENLANE · 3 days ago
Carrier Services Representative - Mesa, AZ
US - AZ - Mesa (Mesa)
Full-time
Hybrid
Entry Level
1+ years expOPENLANE is a technology company creating a digital marketplace for used vehicles. They are seeking a Carrier Services Representative to support carriers, monitor load activity, and ensure timely shipment updates while providing excellent customer service and problem-solving support.
AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale
Responsibilities
Respond to daily phone calls and emails from carriers regarding load status and issues
Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery
Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution
Document all carrier interactions and load updates accurately in company systems
Support carriers in learning how to independently manage and update their loads
Maintain knowledge of company procedures, products, and services
Escalate carrier issues requiring additional attention to management
Assist in monitoring team workflows to ensure documentation and load notes are properly entered
Qualification
Required
High School Diploma or GED required
1–3 years of experience in customer service, transportation, logistics, or a related support role
Experience communicating professionally via phone and email
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong organizational skills with high attention to detail
Ability to work independently with solid problem-solving and decision-making skills
Clear and professional verbal and written communication skills
Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors
Preferred
Auction or vehicle transportation industry experience
Experience working with carrier or logistics management systems
Basic knowledge of Google Workspace (Docs, Sheets, Gmail)
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Company
OPENLANE
OPENLANE is an online auction company for automotive dealers to buy and sell wholesale vehicles.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$35MKey Investors
Meritech Capital Partners
2011-08-15Acquired
2008-12-31Series Unknown· $10M
2008-05-27Series Unknown· $25M
Leadership Team
Peter Kelly
Chief Executive Officer
Recent News
2026-01-20
2025-11-19
2025-11-12
Company data provided by crunchbase