SilverSky · 1 day ago
MSSP Analyst L1
Fort Lauderdale, FL
Full-time
Onsite
Entry Level
1+ years expSilverSky is a global cyber security company with over 20 years of experience in the industry. They are seeking an MSSP Analyst L1 to provide managed security services, ensuring the protection and monitoring of essential resources while responding to security incidents and operationalizing security tools.
Cyber SecurityInformation TechnologyNetwork SecuritySecuritySoftware
No H1B
Responsibilities
Provide Tier-1 support services for Exchange and Office 365 environments
Resolve incidents for messaging clients over the phone in a Call Center environment and by tickets
Perform basic troubleshooting for desktop, Microsoft Office, and Outlook configurations
Maintain Metric goals, SLA goals, and customer satisfaction goals
Support customers over the phone regarding various messaging issues
Review support requests from within a help desk ticketing system
Perform outbound calls to obtain additional information for troubleshooting and provide solutions to customer issues
Perform initial troubleshooting and escalate to a higher tier if needed
Analyze mail flow, routing, and internet headers
Qualification
Required
Provide Tier-1 support services for Exchange and Office 365 environments
Resolve incidents for messaging clients over the phone in a Call Center environment and by tickets
Perform basic troubleshooting for desktop, Microsoft Office, and Outlook configurations
Maintain Metric goals, SLA goals, and customer satisfaction goals
Support customers over the phone regarding various messaging issues
Review support requests from within a help desk ticketing system
Perform outbound calls to obtain additional information for troubleshooting and provide solutions to customer issues
Perform initial troubleshooting and escalate to a higher tier if needed
Analyze mail flow, routing, and internet headers
Friendly presence and helpful attitude
Good interpersonal skills and ability to work well with others
Ability to provide technical support over the phone in a professional and courteous manner
Excellent written and verbal skills
Attention to detail
Good problem-solving skills
Preferred
Understanding of SMTP message flow
Ability to read email headers
At least 2 years in college in any related field
At least 1 year phone support/call center or customer service experience
Strong working knowledge of common operating systems and software applications or strong aptitude to learn technical subjects
Company
SilverSky
Silversky offers managed extended detection and response (MxDR) services in cybersecurity.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$139.5MKey Investors
SQN Venture PartnersITOCHU InternationalGoldman Sachs
2024-04-18Series Unknown
2021-10-20Corporate Round· $31.5M
2014-10-21Acquired
Leadership Team
Richard Dobrow
Chief Executive Officer
Lukas Zanko
Chief Financial Officer
Recent News
2025-11-05
2025-10-30
CyberSecurity Breakthrough
2025-10-10
Company data provided by crunchbase