Venbrook · 1 day ago
Senior Claims Examiner
United States
Full-time
Remote
Mid, Senior Level
4+ years expVenbrook is a claims business group of Venbrook Group, LLC, specializing in risk management and insurance solutions. They are seeking a Senior Claims Examiner to manage auto and general liability claims, focusing on litigated files while ensuring exceptional customer service and maintaining high file quality standards.
ConsultingFinancial ServicesInsurance
Hiring Manager
Marisol Beltran
Responsibilities
Execute client strategies to achieve claims quality, customer service, and operational objectives
Proactively work claims to ensure file quality meets Venbrook Claims Handling Guidelines, best practices, and client requirements
Investigate, evaluate, and resolve auto and general liability claims of moderate to high severity
Manage litigated claims through all phases of litigation including discovery, depositions, mediation, and trial
Develop strategies for claims resolution with file notes reflecting clarity, focus, control/management, and momentum
Identify issues, assess liability, evaluate damages, and establish appropriate reserves based on thorough analysis
Negotiate settlements with claimants, attorneys, and other parties to achieve favorable outcomes within authority limits
Coordinate with defense counsel on litigation strategy, case evaluation, and settlement recommendations
Identify and utilize vendors effectively, managing them to achieve satisfactory results on both expense and indemnity costs
Maintain timely diary of claims and ensure high level of productivity measured by age and complexity of caseload
Consistently achieve audit scores of 90% and above through adherence to quality standards and best practices
Provide excellent customer service to internal and external customers through responsive communication and quality work product
Prepare reports for clients and present claims in roundtable settings or claim reviews as required
Travel up to 25% for field work, court appearances, depositions, and mediations
Support team members and contribute to collaborative work environment
Qualification
Required
MUST RESIDE IN SOUTHERN CALIFORNIA
4+ years handling auto and/or general liability claims for a standard insurance carrier
2+ years' experience handling litigated claims with well-developed understanding of the litigation process
Strong claim evaluation skills with ability to identify issues, formulate action plans, assess liability, and evaluate damages
Proven negotiation skills with track record of achieving favorable settlement outcomes
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
High level of personal responsibility and pride in work product
Ability to function and support others in a team environment
Strong knowledge of Microsoft Office and claims software applications
Ability to read and understand legal documents including complaints, pleadings, and discovery
Ability to function well in a high-paced and, at times, stressful environment
Willingness to travel up to 25% for field work and court appearances
Benefits
401k + employee match
Medical
Dental
Vision
Life
Disability Insurance
Paid Time Off (PTO)
Paid Holidays
Paid Parental leave
Paid Sick leave
Professional development programs
Work-life quality and flexibility
Company
Venbrook
Venbrook Group, LLC ("Venbrook") is a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$42MKey Investors
Madison Capital Funding
2020-04-23Acquired
2016-10-20Debt Financing· $42M
Leadership Team
Jason Turner
President & Chief Executive Officer
A
Alan Shetzer
sr vp
Recent News
2026-02-04
2025-09-17
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