NTT DATA, Inc. · 4 hours ago
Microsoft/Cloud Engineer
United States
Full-time
Remote
Mid LevelNTT DATA, Inc. is renowned for its technical excellence and innovation, seeking a Cloud Managed Services Engineer (L3) to provide top-tier managed services to clients. The role involves identifying and resolving cloud-based incidents, managing client infrastructure, and optimizing work processes while ensuring minimal disruptions and maximum efficiency.
Information Technology & Services
Responsibilities
Proactively identifying and resolving cloud-based incidents and problems
Configuring, installing, testing, and managing client infrastructure
Conducting necessary checks, applying monitoring tools, and responding to alerts
Investigating third-line support calls and identifying the root cause of issues
Providing on-site technical support and collaborating with third-party vendors
Performing random reviews of incidents and service requests monthly
Analyzing incidents and recommending ways to improve quality
Continuously providing feedback to clients and updating necessary systems and portals
Proactively identifying opportunities for work optimization, including automation
Managing and implementing projects within technology domain
Implementing and delivering disaster recovery functions and tests
Qualification
Required
Extensive experience working within a medium to large ICT organization in an engineering function
Proven experience in managed services with excellent knowledge of ITIL processes
Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration
Experience working with vendors and/or third parties in a collaborative manner
Strong communication skills, with the ability to work across different cultures and social groups
Ability to plan activities and projects in advance and adapt to changing circumstances
A positive outlook and the capability to work well under pressure
Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey
A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience
Company
NTT DATA, Inc.
NTT DATA, Inc. is a trusted global innovator of business and technology services.
Founded in 2019
10001+ employees
H1B Sponsorship
NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
Chris Paulen
Chief Technology Officer
Robert Kastronis
Principal Architect, CSD_Technology Strategy|CTO Office|NTT
Recent News
2025-10-04
EIN Presswire
2025-10-03
Company data provided by crunchbase