NEOGOV · 2 days ago
Utility Account Relations Specialist I
Tucson, AZ
Full-time
Onsite
Entry Level
$18.15/hr - $27.23/hr
1+ years expNEOGOV is seeking a Utility Account Relations Specialist I for the City of Tucson's Water Department. This role serves as the main point of contact for customers, providing education, assistance, and processing transactions related to utility services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides service to customers over the phone, in person (over the counter), or via email, answers customer questions, follows up on complaints, and provides resources and solutions. Assists customers with paying bills via phone or online. Assists customers experiencing water outages or concerns about water quality. Explains information to the public including requirements of City Policies and Tucson City Code
Researches account inquiries for discrepancies and notates accounts as needed. Processes activations, terminations, and interruption of service. Verifies completeness and accuracy of transactions. Assists with high bill inquiries and payment adjustment eligibility. Calculates figures and amounts utilizing basic math. Processes payment plans and payment extensions for past due and delinquent accounts. Reviews customer billing accounts to ensure accuracy of application of payments. Return correspondence
Provides cashier support at various public water locations as needed. Receives, processes, and documents payments into the system. Maintains, balances, and audits payment reports, daily deposits and counts cashier drawer. Processes all City of Tucson collections of charges, licensing fees, and payments. Collects proper legal documentation necessary for service. Submits supply requests as needed
Performs all other duties and tasks as assigned. Participates in special divisional projects when offered
Qualification
Required
High School Diploma/GED
One (1) year of relevant experience
Any combination of relevant education and experience may be substituted on a year-for-year basis
Preferred
Advanced skills in the use of Customer Billing Systems
Experience with utility billing involving rates and services
Experience in a call center environment
Intermediate knowledge of Microsoft Office applications (Word, Excel, and Access)
Experience with setup and operation of remote environment devices
Benefits
Medical
Dental
Vision
Life
Disability
FSA coverage
Pension plan
Optional Roth and pretax deferred compensation savings
Paid time off program
Paid parental leave
Paid tuition reimbursement
Student loan repayment
Off- and on-the-job training
Paid volunteer hours
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase