Torq · 9 hours ago
Technical Support Engineer, Providence, Rhode Island
Rhode Island, United States
Full-time
Hybrid
Senior Level
5+ years expTorq is a rapidly growing cybersecurity company known for its innovative AI security solutions. They are seeking a Technical Support Engineer to deliver technical leadership, understand customer needs, and provide effective solutions to enhance customer success.
Computer & Network Security
Responsibilities
Deliver technical and industry thought leadership to our customer’s business and technical decision makers
Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
Maintain a deep understanding of the Torq solution and the product roadmap
Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially
Triaging and Prioritizing reported customers Incidents
Qualification
Required
5+ years of experience working in similar roles at B2B SaaS companies
Experience working with enterprise customers, conducting on-site meetings
Ability to clearly articulate technical topics to a non-technical audience
Exceptional analytical, conceptual, and problem-solving abilities
Interpersonal skills - ability to work with customers and translate it to proactive solutions
Experience in designing and writing automation scripts (scripting - bash/python)
Experience in reading APIs and security
Working in SOC or IRT team is an advantage
Company
Torq
Torq is your security product’s favorite security product.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Don Jeter
CMO
Marco Garcia
Chief Field Engineering Officer
Recent News
Coverager - Insurance news and insights
2024-02-03
Jewish Business News
2024-02-03
Company data provided by crunchbase