Emmis Corporation · 3 days ago
Digonex Client Success Manager
Indianapolis, IN
Full-time
Hybrid
Mid Level
$65K/yr - $80K/yrEmmis Corporation's Digonex is a leading provider of automated dynamic pricing solutions for various sectors including arts and entertainment. They are seeking a Client Success Manager who will build strong client relationships, support new implementations, and act as a liaison between clients and internal teams.
Media and EntertainmentMobile AppsMusic
No H1B
Responsibilities
Build strong relationships with clients in your assigned portfolio and remain in regular communication with them
Manage priorities across time zones. Digonex currently serves clients in the United States, Canada, the United Kingdom, and Australia
Support new client implementations through documentation gathering, leading meetings, and internal team coordination with the Implementation Manager
Be the in-house expert on your assigned clients as well as the main intermediary between them and internal Digonex teams (Economists, Data Analysts, and Developers)
Understand the client’s high-level business challenges while functioning as an advisory resource
Communicate effectively with client-specific, internal project teams including implementation managers, software developers, data analysts, economists, and other Client Success Managers
Respond to client requests and other needs promptly. Urgent client requests may require attention outside of core business hours
Set appropriate client expectations and ensure that those expectations are met
Generate reports and presentations as needed for client meetings
Be a resource for other Client Success team members as needed
Qualification
Required
Determined service mentality and dedication to excellence in a client-facing role
Strong communication skills – both verbal and written
Self-starting initiative and an ability to excel at both individual and team-based work
Exceptional organizational skills and attention to detail
Proven problem solving and analytical skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint) for presentations and report creation
Previous client service experience with responsibility for a portfolio of clients
Preferred
Previous experience in the attractions or performing arts/live entertainment industry, or experience working with a ticketing platform or for a ticketing software provider, strongly preferred
Bachelor's degree strongly preferred but not required
Benefits
Travel expenses paid by the company
Company
Emmis Corporation
Emmis Corporation owns and operates several technology entities.
Founded in 1982
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-03-04IPO
Leadership Team
Jeff Smulyan
Chairman, CEO, and Founder
Patrick Walsh
President, Chief Operating Officer and Director (NASDAQ: EMMS)
Recent News
2025-10-15
2024-11-26
2024-11-26
Company data provided by crunchbase