Nordson Industrial Coating Systems · 1 day ago
Manager, Quality Assurance
USA - Connecticut - Norwich
Full-time
Onsite
Mid, Senior Level
6+ years expNordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced Quality Manager to lead their site Quality function. The role focuses on enhancing customer satisfaction, quality culture, and continuous improvement by overseeing quality engineering, CAPA, supplier quality, and internal audits.
Machinery
Responsibilities
Own and continuously improve the site Quality Management System (QMS) to ensure it supports business objectives and operational excellence
Ensure effective management of nonconformances, corrective and preventive actions (CAPA), and root cause analysis
Establish and monitor key quality metrics and KPIs, using data to drive actions and improvements
Lead internal and external audits (customer, supplier, and third‑party), ensuring readiness and effective follow‑up
Support design transfer, validations, and new product development
Serve as the primary quality interface for customers, building strong, professional relationships
Lead customer issue resolution, ensuring timely response, effective containment, root cause analysis, and sustainable corrective actions
Proactively analyze customer feedback, complaints, and performance trends to prevent recurrence and improve satisfaction
Represent Quality in customer meetings, audits, and business reviews
Champion Continuous Improvement (CI) across the site using Lean, Six Sigma, and structured problem‑solving methodologies
Lead and support Kaizen events, process improvement initiatives, and cross‑functional problem‑solving teams
Integrate CI tools (e.g., DMAIC, PDCA, 8D, value stream mapping, SPC) into daily management and decision‑making
Partner with Operations and Engineering to improve process capability, reduce variation, eliminate waste, and improve throughput and quality
Collaborate with Supply Chain and Purchasing to improve supplier quality performance and capability
Drive supplier corrective actions and continuous improvement where needed
Lead, coach, and develop the Quality team, including performance management, capability building, and succession planning
Create a strong quality mindset and ownership culture across Operations, Engineering, Supply Chain, and other functions
Act as a trusted business partner to functional leaders, influencing behaviors and decisions through data, collaboration, and accountability
Promote engagement, accountability, and continuous learning within the Quality organization
All other duties as assigned
Qualification
Required
Bachelor's Degree (engineering or technical preferred) from an ABET accredited program
6-10 years quality assurance-related experience
Proficient in Microsoft Office: Excel, Word, and PowerPoint
Experience working in an ISO09000 manufacturing environment or equivalent
Demonstrated intermediate problem solving skills – Root Cause Analysis / Problem Solving Methods (8-D, PDCA, DMAIC)
Demonstrated advanced problem solving and training skills (Certified 6S Master Black Belt or equivalent)
Demonstrated knowledge of advanced Lean principles and methods (Certified Lean/6-Sig, Value Stream Mapping, RIE, Status Display)
Demonstrated basic understand and training in at least three of the following areas: Probability and Statistics, Industrial statistics (Cpk, MSA, SPC), QA Tools (PPAP, FMEA, Control Plans), Design of Experiments
Able to read, understand and interpret technical drawings / documentation from three and ability to create technical drawings / documentation in at least one of the following disciplines: Pneumatics, Data acquisition / Gauging, Mechanical Design, Electronics and sensors, Chemical formula preparation
Preferred
Working knowledge of Injection Molding equipment and processes
Working knowledge of machined part equipment and processes
Working knowledge of advanced Lean principles and methods (Value Stream Mapping, RIE, Status Display, 6S, Continuous Flow)
Certified Six Sigma Green Belt/Black Belt
Certified quality engineer / Certified manager of quality/Organizational Excellence (CMQ/OE)
Demonstrates a passion and a responsibility for consumer
Exhibit a passion for the company's Essence, Global Imperatives, Corporate Direction
Desire to own decisions and take responsibility for outcomes
Willingness to continually embrace personal and professional development
Demonstrated exceptional written and oral communication skills
Experience in quality management systems
Experience in quality system audits
Company
Nordson Industrial Coating Systems
Manufacturers rely on our equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production.
5001-10000 employees
H1B Sponsorship
Nordson Industrial Coating Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase