USAA · 1 day ago
Strategic Account Relationship Manager Senior
Tampa Campus
Full-time
Onsite
Mid, Senior Level
$103K/yr - $198K/yr
6+ years expUSAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. The Strategic Account Relationship Manager Senior will develop and manage relationships with external strategic suppliers, ensuring operational support and identifying growth opportunities.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members
Monitors strategic account partners satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals
Responsible for timely and appropriate resolution of escalations from strategic supplier partners
Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts
Accountable for validating and coding moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence in accordance with the contract and business objectives
Identifies opportunities to document and facilitate improvements to processes and assists with developing functional policies, procedures, and guidelines
Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities to develop operational efficiencies of products
Serves as a peer mentor and on-the-job trainer for other team members
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years of experience in supplier relationship management, to include supplier governance, procurement and/or supply chain management experience
Advanced knowledge and experience with applicable industry and products for the assigned functional area
Advanced data analysis skills
Accountability for complex tasks and/or projects required
Demonstrated experience prioritizing and managing complex task and/or projects
Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels
Strong issue resolution and follow-up skills
Strong executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Advanced level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required
Travel may be required
Preferred
Property Claims Knowledge: Deep understanding of property insurance policies, coverage, endorsements, and exclusions. This includes knowledge of different perils (fire, water, wind, hail, etc.) and how they impact property
Communication & Relationship Management: This encompasses clear, transparent, and honest communication, active listening, building trust, and fostering mutual respect. It includes understanding non-verbal cues, knowing when to listen, and using persuasive language to inspire collaboration
Negotiation Skills: The ability to effectively negotiate contracts, terms, pricing, and service levels is crucial
Performance Monitoring & Management: This involves setting clear, measurable performance benchmarks (KPIs) and regularly reviewing vendor performance against these standards. It includes providing constructive feedback, identifying underperformance early, and driving continuous improvement
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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