New Millenium Consulting · 6 hours ago
NMC_000361 - Service Desk / Help Desk Technician
Plymouth, MI
Contract
Onsite
New Grad, Entry Level
$30/hr - $35/hrNew Millenium Consulting is seeking a Service Desk / Help Desk Technician to provide IT support for their clients. The role involves ensuring end-user application connectivity, providing onsite IT maintenance and support, and managing various IT services and devices.
Information TechnologyMobile AppsTelecommunicationsWeb Development
Responsibilities
Ensure IT support via remote access (with end-user concurrence) and provide onsite frontline support at SOW locations through a combination of phone, e-mail, chat, and desk-side presence
Ensuring end-user application connectivity & functionality
Provide Onsite IT Maintenance & Support
Provide IMACD – (Install, Move, Add, Change and Disposal)
Perform Hard IMACD – (Install, Move, Add, Change and Disposal – Statement of Work (SOW) funded)
Provide assistance with testing OS Image Management Services & smart hands/feet support to Network Support Team & Server Support Team
Provide Mobile Device Management Services
Provide VIP User IT Support
Provide Meeting/Conference Room IT asset testing & management services (limited and best effort based)
Provide Print Management Services (Driver install in computers and parts/consumable management defined in SOW/SOP)
Coordinate with Original Equipment Manufacturer (OEM) and other IT Service Providers and Garret IT Vendors
Dispatch 3rd Party IT SE for workstation issues / requests of the users at sites where dedicated onsite
Provide Spares Management (including warranty) services and management of IT device spares and loan pools
Generate reports for incidents and work orders assigned to Site Support Team whenever required
End to end ownership of tickets including regular updates to the service management system and information requests from 3rd party vendors if required
Qualification
Required
Ensure IT support via remote access (with end-user concurrence) and provide onsite frontline support at SOW locations through a combination of phone, e-mail, chat, and desk-side presence
Ensuring end-user application connectivity & functionality
Provide Onsite IT Maintenance & Support
Provide IMACD – (Install, Move, Add, Change and Disposal)
Perform Hard IMACD – (Install, Move, Add, Change and Disposal – Statement of Work (SOW) funded)
Provide assistance with testing OS Image Management Services & smart hands/feet support to Network Support Team & Server Support Team
provide Mobile Device Management Services
Provide VIP User IT Support
Provide Meeting/Conference Room IT asset testing & management services (limited and best effort based)
Provide Print Management Services (Driver install in computers and parts/consumable management defined in SOW/SOP)
Coordinate with Original Equipment Manufacturer (OEM) and other IT Service Providers and Garret IT Vendors
Dispatch 3rd Party IT SE for workstation issues / requests of the users at sites where dedicated onsite
Provide Spares Management (including warranty) services and management of IT device spares and loan pools
Generate reports for incidents and work orders assigned to Site Support Team whenever required
End to end ownership of tickets including regular updates to the service management system and information requests from 3rd party vendors if required
Company
New Millenium Consulting
New Millenium Consulting offers managed staffing, technology infrastructure, application development, and telecommunication services.
Founded in 2016
11-50 employees
H1B Sponsorship
New Millenium Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase