Cypress HCM · 10 hours ago
Sample Job
United States
Contract
Remote
Senior Level, Lead/Staff
7+ years expCypress HCM is looking for a senior User Experience Designer who can own projects end-to-end and drive design initiatives forward. The role involves collaborating with product teams to build AI-powered tools and customer support experiences, translating complex requirements into clear, usable solutions.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
End-to-End Design Ownership: Take projects from problem definition through delivery. Frame the design challenge, explore solutions, build and test prototypes, refine based on feedback, and partner with engineering through implementation. You own the design quality and user experience outcomes for your work
Prototyping & Concept Development: Create prototypes at varying levels of fidelity to communicate ideas, test assumptions, and align stakeholders. Use prototyping as a thinking tool — to explore possibilities and make abstract concepts tangible, especially for emerging AI capabilities and conversational interfaces
Stakeholder Influence: Articulate design rationale clearly and advocate for user needs with product managers, engineers, and leadership. Navigate competing priorities, build consensus, and make the case for design decisions that improve outcomes. Push back constructively when needed
AI & Customer Support Focus: Work closely with teams building AI tools and customer support solutions. Design for emerging interaction patterns — conversational interfaces, agent-assisted workflows, proactive automation — where traditional screen-based paradigms don't always apply
Cross-Functional Partnership: Collaborate with product managers to define scope and priorities, with engineers to ensure feasibility, and with other designers to maintain consistency. Bring teams along through the design process rather than delivering finished artifacts in isolation
Qualification
Required
7+ years of professional UX design experience
Strong design fundamentals: information architecture, interaction design, visual hierarchy, and systems thinking
Demonstrated ability to take projects from ambiguous problem to shipped solution
Experience influencing product direction and advocating for design decisions with senior stakeholders
Strong prototyping skills across fidelity levels (Figma prototyping required; code-based prototyping a plus)
Excellent communication skills — written, verbal, and visual
Portfolio demonstrating end-to-end ownership, design rationale, and measurable impact
Preferred
Experience designing AI-powered products, conversational interfaces, or agent-based workflows
Background in user research — conducting interviews, usability testing, or synthesis
Experience with customer support or service design contexts
Enterprise software or SaaS product experience
Bachelor's degree in Interaction Design, Human-Computer Interaction, Visual Design, or a related field preferred. Equivalent professional experience also considered
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase